【作者】 李婷；

【导师】 杨小卿；

【作者基本信息】 西北大学 ， 工商管理（专业学位）， 2015， 硕士

【摘要】 随着社会经济水平的不断向前发展,对国民经济发展起到至关重要作用的银行业,在整个经济中的地位和作用日趋显著。同时,伴随着经济全球化进程日益加快,金融市场的波动性加大,银行业经营环境也在发生深刻变化。面对复杂多变的经营环境,银行业金融机构只有未雨绸缪,才能在日趋激烈的竞争环境中把握主动权。在同业竞争中,绩效考核作为强化内部管理、调动员工积极性、促进业务发展的重要管理手段,对单个银行的竞争力提升和整个银行业的健康发展有着重大影响,各家银行需要结合自身的实际发展情况,制定一套与之发展战略相适应的绩效考核体系。本文基于平衡计分卡的基本原理,对ZS银行西安分行的绩效考核体系进行研究,以期探讨不足、发现问题、整改问题、优化设计。在研究层次上,本文从ZS银行西安分行在陕的经营发展概况入手,首先介绍了其经营特色和组织架构,引出了该行现行的绩效考核方法和体系设计,对其中存在的问题进行了分析论证；其次,针对原有考核体系中暴露出的一系列问题,基于平衡计分卡的绩效考核体系设计步骤,以银行战略目标的最终达成为纲领,重新设置关键绩效指标及其权重,设计了同城机构、异地机构、零售专业支行三张不同的平衡计分卡。最后,论述了实施新的平衡计分卡可能存在的障碍,并从员工、制度、信息技术等方面拟定出新的绩效考核能够顺利实施的保障措施。本文的研究目的主要在于通过平衡计分卡绩效考核体系的再设计,解决其面临的主要问题,使银行的发展战略切实起到引导日常经营管理活动的目的,改善员工的工作绩效水平,以期实现银行资源的整合和优化、提高银行的绩效管理水平,从而提升其核心竞争力。更多还原

【Abstract】 As the social economy grows, the bank industry, which is important for national economy development, takes a more leading role for the whole economy. Meanwhile, with the acceleration of economic globalization and reform of domestic financial system, and under the complex and uncertain financing environment, competitions among banks are exceedingly fierce. As for peer competition, performance evaluation could improve internal governance, motivate employees, and promote business development, which has crucial impact on increase of competition for a single bank and healthy development of the bank industry. Each bank shall establish a performance evaluation system suitable for its strategic development based on actual situation.This thesis intends to use the Xi’an branch of China Merchants Bank as the object, analyzed the outstanding issues existed in the performance evaluation system,studies the optimization and improvement of the performance evaluation system.Firstly, the thesis introduces the strategic objectives and business model of ZS Bank,analyzed the outstanding issues existed in it;Secondly,aiming at the problems in the performance appraisal system,based on the balanced scorecard performance appraisal system design steps, according to ZS bank strategic objectives and business model, from a financial customer internal processes and learning and growth dimension,designed the civil agency card,uncivil agency card and retailed agency card. Finally, this thesis analyzed potential obstacles for execution of the new performance evaluation system, and worked out guarantee measures, including employees, rules and information technology, for execution of the system.for execution of the system. Based on improvement of the balanced scorecard system, this thesis intends to explore a proper and effective performance evaluation system, in order to achieve integrity and optimization of bank resources, improve performance management of banks, and thereby promote core competition of the bank.更多还原