【作者】 李昕；

【导师】 周燕；

【作者基本信息】 哈尔滨工业大学 ， 工商管理， 2013， 硕士

【摘要】 在知识不断更新时代里，为了增强企业的竞争力，培训越来越受到企业的重视。企业要想了解培训的效果，需要进行培训效果评估工作。培训效果评估是培训中的一个不可缺少环节。实施培训效果评估有助于企业了解培训的成败，发现培训中的不足之处，从而改进培训计划，提高培训的质量。目前我国很多企业还没有充分认识到培训效果评估的重要性，认为培训效果评估是一项浪费时间、人力和金钱的工作。即使有些企业开展了培训效果评估工作，但还没有建立起完善的培训效果评估体系。本文选择齐齐哈尔二机床（集团）有限责任公司（以下简称齐二机床）作为研究对象。在综述国内外关于培训效果评估模型、培训效果评估指标、培训效果评估方法的相关文献基础上，分析齐二机床员工和员工培训特征。描述齐二机床员工培训效果评估现状，分析齐二机床在员工培训效果评估中存在的主要问题及原因。通过对培训效果评估主要模型的比较分析，本文选择Kirkpatrick评估模型作为齐二机床员工培训效果评估的主要模型。在Kirkpatrick评估模型的基础上，从反应、学习、行为、结果四个层次，构建齐二机床员工培训效果评估指标体系。采用层次分析法确定指标权重，选择模糊综合评价法作为齐二机床员工培训效果评估的定量方法，建立齐二机床员工培训效果评估的综合评估模型，并对模型进行应用研究。为了保证齐二机床员工培训效果评估工作的有效开展，本文最后从组织、资源、文化流程、管理机制四个方面提出保障措施。本研究对齐二机床改进员工培训效果评估工作具有重要的指导意义，为我国其他企业开展员工培训效果评估工作提供借鉴和参考。更多还原

【Abstract】 In the era of knowledge constantly updated, in order to enhance thecompetitiveness of enterprises, more and more enterprises pay attention to training.In order to understand the effect of training, enterprises need to conduct theassessment of training effectiveness. The assessment of training effectiveness is anindispensable link in the training. Implementation of training effectivenessevaluation could help enterprises to understand the success or failure of training,and find deficiencies in the training, so as to improve the training plan and improvethe quality of training. At present, many enterprises in China have not yet fullyunderstand the importance of training effectiveness evaluation. Trainingeffectiveness evaluation is considered to be a waste of time, manpower and money.Even some enterprises carry out training effectiveness evaluation; they have not yetestablished a comprehensive training effectiveness evaluation system.The paper chooses Qiqihar No.2Machine Tool Co., Ltd as the research object.In a review of domestic and international related literatures on the models oftraining effectiveness evaluation, the indicators of training effectiveness evaluationand the methods of training effectiveness evaluation, the paper analyses thecharacteristics of staffs and staff training in Qiqihar No.2Machine Tool Co., Ltd. Itdescribes the current situation of staff training effectiveness evaluation in QiqiharNo.2Machine Tool Co., Ltd. It analyses the major problems and causes about stafftraining effectiveness evaluation in Qiqihar No.2Machine Tool Co., Ltd. Throughthe comparative analysis of main models of training effectiveness evaluation, thepaper selects Kirkpatrick assessment model as the main model which assesses thestaff training effectiveness of Qiqihar No.2Machine Tool Co., Ltd. On the base ofKirkpatrick assessment model, from the four levels of reaction, learning, behavior,result, the paper constructs the index system of staff training effectivenessevaluation of Qiqihar No.2Machine Tool Co., Ltd. The paper uses analytichierarchy process to determine the index weight, selects fuzzy comprehensiveevaluation method as a quantitative method of evaluating the staff trainingeffectiveness of Qiqihar No.2Machine Tool Co., Ltd, and establishes thecomprehensive assessment model which evaluates staff training effectiveness inQiqihar No.2Machine Tool Co., Ltd. An applied research is conducted by the comprehensive assessment model. In order to ensure the effective conduct of stafftraining effectiveness evaluation of Qiqihar No.2Machine Tool Co., Ltd, the paperfinally puts forward the safeguard measures from the four aspects of organization,resources, culture and process, management mechanism. This study has importantguiding significance for Qiqihar No.2Machine Tool Co., Ltd to improve stafftraining effectiveness evaluation, and provides reference for other enterprises inChina to carry out staff training effectiveness evaluation.更多还原