【作者】 王璐；

【导师】 袁洁秋；

【作者基本信息】 中国海洋大学 ， MBA， 2011， 硕士

【摘要】 改革开放以来，我国中小民营企业取得了长足发展，其在优化资源配置、提高经济效益、保持供需平衡以及扩大就业、维护社会稳定等方面都发挥着积极作用，已成为国民经济发展中最为活跃的经济增长点。随着我国加入WTO，中小民营企业在面临发展机遇的同时也将迎来更加严峻的挑战，其唯一出路便是加快改革步伐，完善企业内部管理，提高核心竞争力。然而，长期以来受计划经济体制和传统文化影响，中小民营企业在内部管理中存在许多问题，尤其是绩效管理方式落后、绩效管理水平低，这些现实问题已严重制约着企业的发展。实践证明，完善的绩效管理不仅能促使企业充分利用资源、获取竞争优势，还能实现个人与组织的共同成长，实现可持续发展。因此，如何立足现实，采用先进的绩效管理理论和方法，构建一套科学、合理的绩效管理体系已成为我国中小民营企业亟需探讨的课题。本文运用理论与实证分析相结合、定性与定量分析相结合的方法，在对绩效管理相关理论深入研究的基础上，对我国中小民营企业绩效管理现状进行探讨，揭示了其存在的主要问题，即绩效管理理念落后、绩效管理系统不完善、绩效管理实施机制不健全、并就存在的问题进行了深入剖析，挖掘其深层次原因。为使理论研究更具有实践意义，结合ST公司实际，通过问卷调查和数据处理对其绩效管理现状和存在的问题进行了归纳总结，并引用相关绩效管理理论，从企业战略目标、企业特点、人员素质能力、收益与成本配比的最佳期望值等四方面对两种绩效管理模型进行了可行性研究，最终提出了符合ST公司特点需要的具有战略导向的MBO+KPI模型。在此基础上，明确绩效管理目标体系、完善绩效管理组织保障及制度体系、优化绩效管理过程体系，完成对整个绩效管理体系的设计。最后，阐述了绩效管理体系有效运行的保障措施，即建立绩效导向型的企业文化、优化业务流程,完善企业组织结构、完善绩效管理激励机制、健全绩效沟通反馈机制、实现绩效考核结果的综合运用，从而确保绩效管理体系得到全面的实施，提高绩效管理的效果。本论文属于应用基础研究，其理论贡献在于丰富绩效管理理论的同时，完善了我国中小民营企业绩效管理体系研究，其实践意义在于结合ST公司绩效管理具体情况，探索其绩效管理的有效模式，并有针对性的对其绩效管理体系进行了优化设计，操作性较强，为构建适合我国中小民营企业发展需要的绩效管理体系提供了借鉴。更多还原

【Abstract】 Since reform and opening, China’s small and medium private enterprises has made considerable progress, in optimizing resource allocation, increase economic efficiency and maintain a balance between supply and demand and the expansion of employment, maintaining social stability have played a positive role in economic development has becomethe most active Economic growth. With China’s accession to WTO, the development of small and medium private enterprises in the face of opportunities and will also usher in more severe challenges, the only way out is to accelerate the pace of reform, improve the internal management, improve core competitiveness. However, a long time by the planned economic system and influence of traditional culture, small and medium private enterprises in the internal management of many problems,especially in backward performance management, performance management level is low, these practical problems have seriously hampered thedevelopment of enterprises. Practice has proved that a sound performance management, it can make full use of enterprise resources, competitive advantage, but also individuals and organizations to achieve common development, achieve sustainable development. Therefore, based onreality, the use of advanced management theories and methods of performance, build a scientific and reasonable performance management system has become the need of small and medium private enterprises in the subject.In this paper, the combination of theoretical and empirical analysis, qualitative and quantitative analysis method, the theory of performance management in-depth study, based on the performance management of small and medium private enterprises of the current situation, r evealing the existence of the main issues, namely Philosophy behind performance management, performance management systems are imperfect,the implementation of performance management mechanism is not perfect,and there is an in-depth analysis of issues, digging deeper reasons.To make theory more practical, with ST the actual, survey and data processing through its performance management status and problems weresummarized, and references related to performance management theory,from the corporate strategic objectives, business characteristics, personnel Quality and ability, the best ratio of benefits and costs expected to face four other performance management models of two feasibility studies, and ultimately put forward meet the needs of ST companies have a strategic orientation characteristics of the MBO+KPI model. On this basis, a clear system of performance management objectives,and improve organizational security and system performance management system, optimize system performance management process to completethe entire performance management system design. Finally, the described performance management system operate effectively safeguards, namely the establishment of performance-oriented corporate culture, improve performance management incentives, improve communication and performance feedback mechanisms, attention to the results of the comprehensive use of performance appraisal to ensure that a comprehensive performance management system has been Implementation, improving performance management results.This paper is an application of basic research, its theoretical contribution is to enrich both the performance management theory, and improve small and medium private enterprises in China’s system of performance management, combined with its practical significance lies inthe specific circumstances of ST corporate performance management, and explore effective models of its performance management and Targeted to its performance management system was optimized design, operational stronger, to build small and medium private enterprises for the development of performance management systems need to provide a reference.更多还原