【作者】 楼晋阳；

【导师】 王丽霞；

【作者基本信息】 华侨大学 ， 公共管理（专业学位）， 2014， 硕士

【摘要】 随着高校进一步深化后勤社会化改革，高校的物业管理服务将由传统管理模式逐渐向社会化、规范化、专业化方向的新型的物业管理服务模式转变。如何在新型的物业管理服务模式下构建管理服务平台，提高服务水平和服务质量，进而提高高校自身的社会效益、经济效益、环境效益三者的和谐统一，仍然是摆在高校面前的一项重要课题。本文以在对国内外文献进行系统回顾的基础上，首先简要介绍国内高校物业管理的现状、问题与原因，并介绍国外高校物业管理模式及其对我国高校管理的借鉴意义。继而以华侨大学为例，借鉴产权理论和新公共管理理论对一校两区分别实施不同的物业管理服务模式为个案进行研究和分析,指出泉州老校区基本上是沿用传统的物业管理服务模式，而厦门新校区采用的是社会化管理的物业管理服务模式。通过对两校区的物业管理服务改革实践的优劣、利弊和存在问题进行总结和分析，研究发现在华侨大学泉州旧校区物业管理服务平台存在管理体制“管办不分”、人员队伍结构不合理、物业管理经费投入不足、物业服务功能分散、编制外用工制度不规范等问题。华侨大学厦门新校区物业管理服务平台存在管理与服务工作的投入相对不足、物业管理服务人员流动性大、主动服务意识有待于加强、社会化物业管理服务监管有待完善等问题。在个案研究的基础上本文提出高校物业管理服务平台构建的新思路，并对高校物业管理服务平台的优化和完善提出整体方案。希望本文能为其他学者对物业管理服务进一步深入研究发挥积极地参考作用，为其他高校的物业管理改革创新提供一定的借鉴意义。更多还原

【Abstract】 With the further deepening of universities logistics’ socialization reform,property management services by the universities are gradually shifting from thetraditional management model to the new property management service model ofsocialization, standardization, and professionalization. How to build a managedservice platform in the new property management service model, to improve servicelevels and quality of service, and therefore to improve the harmony of theuniversities’ social, economic and environmental benefits, remains an important issuefor universities.Based on a systematic literature review home and abroad, this paper firstintroduces briefly the present property management status, problems and causes ofdomestic universities, and then introduces the property management patterns offoreign universities and how significantly they work as references for universitymanagement in China. Furthermore, taken Huaqiao University as an example, withreference to the theory of property rights and the new public management theory, thecase of one-university-two-campuses that applies different property managementservice models in different campuses has been studied and analyzed. It is pointed outthat the old campus in Quanzhou City basically followed the traditional pattern ofproperty management services, while in the new campus of Xiamen City, the propertymanagement service model is mangagement socialized. Through the summarizationand analysis of the pros and cons, the advantages and disadvantages and the existingproblems in the practice of property management services reform, it is revealed thatseveral issues exist in the property management services platform of the old campusof Huaqiao University, such as the unclear distinction between management andpractices, the irrational workforce structure, the unstandardization of labor outside theemployment system, the funding shortage for property management, and thedispersion of property services functions.Such as the relative lack of investment inmanagement and services, considerable property management services’ staff mobility, proactive service awareness needing to be strengthened, and socialized propertymanagement services regulatory issues needing to be improved, problems exist in theproperty management services platform in the new Xiamen campus.On the basis ofcase studies, this paper proposes a new idea of the construction of propertymanagement services platform in universities, and proposes an overall plan for theoptimization and completion of the platform.This paper is composed in a hope toprovide references for further study of property management services for otherscholars and for the reform and innovation of other universities’ propertymanagement.更多还原