【作者】 陈小玲；

【导师】 韦曙林；

【作者基本信息】 华南理工大学 ， 行政管理， 2014， 硕士

【摘要】 气候变暖、能源危机以及环境污染，已成为世界各国普遍关注的问题之一。大力推进节能减排、发展以低能耗和低排放为标志的"低碳经济"，将成为世界各国经济发展的共同选择。城市公共交通系统有利于减少机动车的使用，以缓解城市交通压力、节省能源、降低污染物排放、减轻对环境的污染。公共自行车交通的发展，不仅可以节约城市能源与土地资源、提升城市环境质量，还可以缓解城市交通拥堵、提高市民身体健康水平。广州市在2010年亚运会举办之际，开始探索以公共自行车交通系统作为城市公共交通系统的辅助设施治理中心城区交通拥堵、减少城市环境污染。本文运用文献分析和问卷调查等方法，在对广州市公共自行车的具体情况进行调研的基础上，基于利益相关者理论视角，对广州市公共自行车管理过程中涉及的利益相关者及其利益诉求进行分析。研究发现，广州市管理公共自行车采取的三种模式不能很好地满足政府、运营企业和乘客等利益相关者的需求，使广州市的公共自行车运营未能达到预期目的。为此，本文提出在广州市公共自行车管理中，应该对政府、运营企业和乘客三个关键利益相关者角色进行重新再定位，调整各自的行为：第一，政府带头整合资源，加大支持力度；第二，企业提高运营能力，提升服务质量；第三，乘客文明使用公共自行车，选择绿色出行方式。这些建议将为广州市公共自行车持续、健康发展提供改进思路。更多还原

【Abstract】 Global warming, energy crisis and environmental pollution have become the focus ofattention of countries in the world. Vigorously promote energy conservation, development oflow-power, and low emissions as a symbol of low carbon economy will become the commonchoice of economic development. Urban public transport system helps to reduce the use ofvehicles, which ends in easing the pressure on urban traffic, saving energy, reducingemissions and pollution of the environment. Cycling is an energy-saving, environmentallyfriendly, economical and practical tool for the health of low-carbon transport, especially forshort-distance travel. In2010, when preparing for the Asian Games, Guangzhou City builtpublic bicycle and greenway greenways to promote low-carbon development, promote greenlifestyles, trying to build integrated green slowly transport system to explore public bicycletransportation system as the city ’s public transport system auxiliary facilities.The writer used literature analysis and survey methods to conduct research on the specificcircumstances of Guangzhou City public bicycles. Based on stakeholder theory, this paperanalyzed the interests of stakeholders involved in Guangzhou public bicycle managementprocess and their interest demands. The study found that the three modes Guangzhou taken tomanage public bicycles could not meet the interest demand of government, operators andpassengers and other stakeholders, so that the Guangzhou public bicycle failed to achieve theintended purpose. To this end, this paper proposed that the roles of the three key stakeholder,government, operators and passengers, should be re-positioned. First, the governments shouldtake the lead in the integration of resources and give intensify support to the development ofpublic bicycles. Second, companies need to improve operational capacity and service quality.Third, passengers should use public bicycles civilly and select the green way to travel. Theserecommendations will contribute to Guangzhou public bicycles and healthy development.更多还原