【作者】 刘慧；

【导师】 张淑华；

【作者基本信息】 沈阳师范大学 ， 企业管理， 2014， 硕士

【摘要】 在激烈的市场竞争下，企业面临着更为复杂的经营环境，如何更有效的管理员工提高绩效成为企业关心的棘手问题。企业通过员工个人的知识已经不能够满足现在复杂的工作对于知识的需求，由多知识团队为主体而高效地完成任务已经成为趋势。这就可能导致出身于不同的专业背景，来自于不同的职能部门，拥有不同价值观的人组成一个团队来完成这个复杂的任务。我们将这种团队称为异质性团队，这种团队的成立，有利于发挥知识工作者自身的特长，为成果创造提供了一个良好的开端。但是团队异质性如何影响团队绩效？又是通过何种方式产生影响？这个问题值得我们进一步探讨。本研究将结合团队异质性和交互记忆系统对知识工作团队绩效的影响进行实证分析，来探讨三者之间的关系。首先，就这三个变量进行了相关文献的梳理，在总结前人研究成果的基础上设计了三者关系模型，并提出了本文的相关假设。最后采取问卷调查的方式，通过运用相关分析和回归分析等研究方法对数据进行分析，探讨了团队异质性如何影响团队绩效，并验证了在二者之间，存在一种连接媒介即交互记忆系统。得到以下结论：1、团队异质性与团队绩效显著相关；社会类别异质性与价值观异质性与团队绩效呈负相关关系；信息异质性与团队绩效显著正相关。2、团队异质性与中介变量显著相关；社会类别异质性、价值观异质性分别与中介变量显著负相关；信息异质性与中介变量显著正相关。3、交互记忆系统与团队绩效显著正相关，交互记忆系统各个维度专长性、可靠性、协调性均分别与团队绩效显著正相关。4、交互记忆系统在团队异质性与团队绩效之间起到完全中介作用。最后，根据研究结论，提出以下管理建议。1、合理配置资源，提高团队绩效。2、充分发挥交互记忆系统的作用，为诊断团队问题提供新思路。更多还原

【Abstract】 In the fierce market competition, enterprises are faced with a more complexoperating environment. How to more effectively manage employees to improveperformance become thorny issues. Now personal knowledge of employees are nolonger able to meet the needs of complex work, the team which contains differentknowledges has become a trend. This may lead to persons coming from differentprofessional backgrounds, from different departments, and with different values toform a team to accomplish this complex task. Our team will be the heterogeneity ofthis team, that team became the heterogeneity of the results of the creation ofknowledge workers in the cradle. But the team heterogeneity on team performancehas a kind of impact, but also the impact on the means by which we began to produceproblems. Team leaders must think about how to configure your own team, how theteam managed to improve team performance.The research team will combine heterogeneous knowledge and interactivememory system performance work teams empirical analysis to investigate therelationship between the three. First, based on the previous studies conduct relationalmodel. Then on the basis of the relations assumptions are made. The conclusions asfollowing:1. There are significant correlation in Team Heterogeneity and teamperformance; There is a negative correlation between social class heterogeneity andteam performance; There is a positive correlation between Information heterogeneityand team performance.2. There are significant correlation in Team Heterogeneity andIMS. Social class heterogeneity and value Heterogeneity are negatively correlatedwith IMS; but Information heterogeneity is significant positive correlation with theinteractive memory systems.3. There is a positive correlation between IMS and teamperformance. And the three dimensions of IMS are significantly positively correlatedwith team performance.4. The interaction between the system memory and teamperformance team heterogeneity play an intermediary role.Finally, according to the research findings, give some suggestions to business.First,it compels enterprises to make reasonable decision and distribute resourceseffectively to improve team performance. Next, giving full play to the role of Interactive memory system and provide new ideas to find the problem of team.更多还原