【作者】 肖鹏；

【导师】 熊正德；

【作者基本信息】 湖南大学 ， 工商管理， 2013， 硕士

【摘要】 在市场风云变化,技术日新月异的时代,很多高新技术的中小民营企业都面临着发展和创新的挑战,除了要继续扩大市场以外,越来越多的企业也将目光投向了企业内部管理等软实力的提升,绩效管理也逐渐被很多中小企业所接受和采纳。长沙正忠科技发展有限公司发展十余年,正在由过去的创业期走向发展期,从随意化走向规范化和规模化,因此此时建立科学合理的绩效管理体系显得尤为必要和紧迫。论文以长沙正忠科技发展有限公司为研究对象,对其员工绩效管理展开了深入的探讨。首先,对相关研究理论进行了文献综述,其中包括绩效管理体系以及绩效评价常用工具的介绍。接着采用问卷调查、资料分析和深度访谈的方法对公司的人力资源体系,尤其是绩效方面的工作进行了诊断,指出了其存在的不足,并对问题的原因进行了深入分析,在此基础上设计出了公司员工绩效管理体系。本文所设计的员工绩效管理体系以人本化的战略性绩效管理思想为导向,并对绩效指标提取、绩效体系结构设计等方面进行了深入研究。关键绩效指标体系设计方面主要采用了平衡计分卡、关键绩效指标以及360度评价法等工具,基于企业的战略目标和年度工作重点设计了公司级的指标,再结合岗位的关键工作项将其层层分解至各具体岗位,形成了一套完整的绩效指标体系。本方案还设计了闭环的绩效管理流程,着重强调绩效反馈、绩效辅导和绩效应用在绩效管理中的重要性,并制定了方案实施的保障措施。本文的研究对长沙正忠科技发展有限公司建立科学的绩效管理体系、形成有效的激励机制、完善员工培训体系以及提升公司管理能力,最终保障战略目标的实现等具有一定的实践指导意义。更多还原

【Abstract】 In the age that market and technology changes so drastic, many of the high-tech small and medium-sized private enterprises face some challenges about development and innovation. Therefore, in addition to expanding the market, more and more companies pay close attention to the management ability which is the soft power of the enterprise, and performance management is gradually accepted and adopted by many small and medium-sized enterprises. ChangSha Zhengzhong Technology Development co., LTD, which has a history over10years, is in a period of transition, from the past pioneering period to the development period and the random system to the standardization and scale. So, establishing a scientific and reasonable performance management system is particularly necessary and urgent now.This paper sets ChangSha Zhengzhong Technology Development co., LTD as the object of study, and has a further discussion about the employee performance management. First, it carries on the literature review of the theoretical basis, which includes the introduction of performance management system and the common tools of performance evaluation. Then it diagnoses the human resource system, especially the aspect of employee performance management, by questionnaire survey, data analysis and depth interview, points out its shortage and analyses the causes of the problems, and designs the employee performance management system based on them..The employee performance management system designed by this paper is guided by the thoughts of humanization and strategic performance management, and the research of performance indicators extracting, performance management system structure design and so on has been in-depth discussed. The design of performance evaluation index system is mainly adopted the Balanced Score Card, Key Performance Indicators and360-degree evaluation method, etc. The corporate level indicators are designed based on the enterprise strategic targets and annual work focus, then combining every job’s key matters to decompose them into every specific job so that a complete set of performance indicators system can be formed. This paper also designed a closed-loop performance management process, which emphasizes on the importance of performance feedback, performance coaching and performance application, and made scheme implementation safeguard measures. This article research has certain practical The conclusion of the paper research possessed certain meaning of practical instruction for ChangSha Zhengzhong Technology Development Corporation to establish the scientific performance management system, form an effective incentive mechanism, improve the staff training system, enhance ability of company management, and ensure the realization of strategic goals finally.更多还原