【作者】 李玮；

【导师】 许真珍；

【作者基本信息】 大连理工大学 ， 软件工程（专业学位）， 2013， 硕士

【摘要】 伴随着公立医院改革的不断深入,坚持“以病人为中心”,改革公立医院服务管理,各大医院都施行了预约诊疗服务工作。而根据杭州市第一人民医院门诊量、检查科室检查量均非常大的实际情况,因此决定开发以分时段预约为核心的分时段预约及叫号系统,从而显著改善病人的门诊挂号难、检查难的问题,为医院的整体管理和患者提供更大的方便。本文重点讨论利用分时段预约及叫号系统缓解患者挂号、检查排队时间长的问题,优化门诊挂号预约、医技检查预约、叫号流程,完成患者就诊流程再造,对挂号以及检查进行分时段预约,其次还能对已预约的挂号和检查,进行合理清晰的叫号。并且还对微信平台提供接口,病人能够通过微信,实时的掌握目前医院所有的叫号情况以及相关信息。本文介绍的分时段预约及叫号系统分为四个子系统模块,分别为分时段挂号预约模块、分时段检查预约模块、叫号模块和微信接口模块。各个模块间相互联系,相互依托。其中检查预约系统用.NET开发,运行于SQL SERVER数据库；挂号预约与叫号模块由于需要部分嵌入医院HIS系统内,因此选用PowerBuilder开发。分时段预约及叫号系统在实际应用中,显著改善了病人的门诊挂号难、检查难的问题,大大减少排队等候的时间。通过挂号检查分时段预约管理很大程序提高了病人的就诊率,显著缩短就诊等候时间。所以该门诊挂号体系值得借鉴和推广,通过科学的管理手段,逐步完善医院的分时段预约及叫号系统,为医院管理和患者提供更大的方便。更多还原

【Abstract】 With the increasing deepening of public hospital reform, adhering to the "patient-centered" principle and the reform of public hospital services management purposes, the major hospitals began to implement a clinic appointment services. Therefore, according to the actual situation that the outpatient visit and check amount of inspection department of Hangzhou First People’s Hospital are all large, we decided to develop the appointment at patient-chosen time and calling system for hospital. This method significantly improves the difficulty and troublesomeness of outpatient clinic and checks over and proves the convenience to the overall management of the hospital and patient.This article focuses on the use of the appointment at patient-chosen time and calling system to remission the problem of long time waiting to register and check, to optimize patient registration, inspection appointment and calling process, to complete reengineering of patient’s treatment process and proved time-interval Controlled serve and make a clear call for registration and inspect. And also provides an interface on WeChat, through this patient can real-time control of the hospital calling as well as all relevant information.Appointment at patient-chosen time and calling system consist of four parts. There are appointment registrations at patient-chosen time module, reservation-check at patient-chosen time module, calling modules and Wechat interface module. They content to each other and rely on each other. Among they, reservation-check system use.NET to develop and running on SQL SERVER database. Calling and Wechat interface system have to be developed by PowerBuilder, due to the needs of partially embedded in the hospital HIS system.Application in actual using, these two systems significantly improve the problem of long time waiting to register and check. And through the appointment at patient-chosen time and Calling System, it raise attendance rate. So these ways of management are worth learning and promotion. Through these scientific management methods to gradually improve appointment at patient-chosen time and Calling System will provide greater convenience for hospital management and patients.更多还原