【作者】 吴晓斌；

【导师】 吴克西；

【作者基本信息】 厦门大学 ， 工商管理， 2013， 硕士

【摘要】 随着企业电子商务系统平台建设的不断发展,一些企业管理者发现自己已经掉入一个巨大的陷阱——在不得不更加依赖于外部软件服务商的同时,他们对系统平台的把控权却在逐渐丧失。不同时期、不同厂商开发的软件系统平台会出现数据信息不能共享情况,需要花费大量人力、物力、时间、精力去维护和管理。而且越来越多的系统平台造成对使用者的要求越来越高,越来越难掌握,也越来越容易出现人工操作上的错误,甚至造成工作流上的混乱。如何有效整合多个电子商务软件系统平台、如何最大程度减少客户等待时间提高满意度、如何降低公司开发和培训成本,减少复杂的操作,提高劳动生产力迫在眉睫。本文主要以D公司服务解决方案中心为案例,运用项目管理理论、工具、技术及方法发现和分析问题；整合信息系统平台,实现多平台合一；改进工作流,降低员工日常操作中产生错误的可能,以此为项目管理理论联系实践做出进一步加强性研究。本文首先从为什么软件开发管理要引入项目管理入手,介绍了项目管理基本知识,借鉴D公司六西格玛总结出项目管理模型,列举了项目管理在各阶段主要技术、工具和方法。接着介绍项目管理理论在软件开发中的特殊性和模型映射,指出如何在软件开发实际工作当中应用项目管理管理指导思想。在案例部分,首先对D公司服务解决方案中心进行介绍,包括中心设立的目的、益处、一般的工作流程和常用的软件系统平台。接着对解决方案中心出现的问题运用项目管理的技术、工具和方法做具体的数据和理论分析。针对问题的根源,本文提出了系统平台整合方案,并以项目管理方式和思想对整合方案进行实施,同时也对工作流和内部网站进行一系列改造。通过对解决方案的具体实际实施,进一步加强了对项目管理知识的学习和运用,同时分享在本案例项目管理中遇到的一些问题和解决办法。最后针对所得出的研究结果进行总结,指出后续研究的方向。更多还原

【Abstract】 With development of e-business platform construction, some managers of the enterprise have found themselves fall into a hug trap. They are losing the control power to manage those platforms while they have to depend on external software vendors more and more. System platforms developed by different vendors and during different periods may have difficulty in information sharing which requires a lot of time&effort to maintain and manage. What’s more, so many system platforms are hard to master and require user’s high technical skills. It also leads to manual operation error or even chaos in process. It has become urgent on how to integrate these e-business platforms, reduce customers’ waiting time in maximum to raise their satisfaction, lower development&training cost, reduce complex operation and increase productivity. This article will use D company’s Solution Center as a main case and leverage project management methods to analysis and find the root cause, accomplish platform integration, reduce possible manual error during daily operation, improve working process and enhance combination of theory&practice on project management.This article starts with why software development needs to involve with project management. It takes D company’s project management as reference and raises main skills, methods&tools for different phases. It also calls out some specificity on project management theory and model mapping with software deployment. Later it analyses a case from D company and introduces goal, benefits, working process and frequently used software system platforms of D company’s Solution Center. It raises improvement opportunity by data&theoretical analysis on possible mistake for D company. In order to fix the root cause, it works out a system platforms integration solution which is deployed under project management method. At the same time, it improves both working flow and internal website. With this project deployment, it enhances research and practice on project management. It shares the experiences about the problems which are encountered and how to fix them. Last but not least, it summarizes on the research outcome and points out the direction for further research.更多还原