【作者】 郭华；

【导师】 彭中文；

【作者基本信息】 湘潭大学 ， 工商管理， 2013， 硕士

【摘要】 改革开放以来，金融行业在我国经济高速发展的过程中起着举重若轻的作用，它一直占据着国民经济增长的核心地位。商业银行是金融行业的主体部分，它对我国国民经济的快速、健康、可持续发展产生了巨大的推动作用。随着我国金融业逐步对外开放，我国商业银行要直接和外资银行竞争，在这场竞争中最重要的就是人才的竞争。绩效考核和激励机制作为现代商业银行内部管理控制的核心，建立一套适合商业银行自身经营管理的绩效考核体系，是商业银行当前最迫切的工作之一，也是挑战之一。我国商业银行近几年在绩效考核管理方面虽然取得了一定的成就，但整体来看，大多数二级分支银行还是被动的执行总行的绩效考核任务，没有探索出适合自身且具有特色的绩效考核体系。本文以兴业银行CS分行为研究对象，在精细化管理相关理论、人力资本相关理论、管理激励相关理论的指导下，借鉴国内外专家、学者在这个方面的研究的理论成果和实践经验，分析了CS分行现行的精细化绩效考核方案存在的问题及产生原因，在此基础上重新提出了适合CS分行自身特点和能适应高速变化的市场环境的再设计方案，具体包括关键绩效指标的设计、指标评价标准和绩效结果运用体系，使之能够激励员工，提高员工的工作积极性与主观能动性，提高分行营业业绩，促进企业长远战略发展目标的实现。同时，为保障新方案的有效施行，论文提出相关的保障措施，具体包括完善组织管理制度、加强员工队伍建设、建立信息管理系统、财务资金的保障和高层管理者的高度重视。此外，希望可以通过精细化绩效考核实现企业的战略目标的同时能够为其他地区的商业银行提供一定的指导帮助或建议。更多还原

【Abstract】 The financial sector plays a big role in the process of China’s rapid economicdevelopment since the reform and opening up policy, it has been dominated by thecentral position of the national economic growth. Commercial banks are the main partof the financial industry, it has promoted our national economy development, therapid, healthy and sustainable development. As China’s financial industry is graduallyopening to the outside world, the Commercial Bank of our country and foreign bankwill face to face compete, admittedly, the most important in this competition is thecompetition of talents. Performance evaluation and incentive mechanism have beentreated as the core of the modern commercial bank’s internal management control. Toestablish a performance appraisal system for their own operational management ofcommercial banks is not only urgent but also challenge. The Commercial Bank of ourcountry has made some achievements in terms of performance management in recentyears, but overall, most of the two branches of the bank still executive theperformance assessment tasks of the head office, not explore their own distinctiveperformance appraisal system.This thesis has taken the CS Branch Bank of Industrial Bank as the researchobject. Drawing on the study of the theoretical results and practical experience fromdomestic and foreign experts and scholars, under the guidance of meticulousmanagement theory, human capital theory, management incentive theory, I analyzedthe reasons of the CS branch current performance appraisal program and thenre-design the performance appraisal program for CS branch. This new program for CSbranch is based on its own characteristics and can adapt to the rapidly changingmarket environment. The program which included the design of Key PerformanceIndicators, the indicators evaluation criteria and performance results of the use ofsystem can motivate employees, improve employee enthusiasm and initiative,improve the performance of CS Branch Bank business, can also achieve its long-termstrategic development goals. What is more, in order to ensure the efficient implementation of the new program, the paper presents the related safeguards,including to improve the organization and management system, strengthen thebuilding of the workforce, establish information management system, the protectionof the financial resources and high-level managers. Finally, I wish that the CS BranchBank could achieve its strategic development goals by a fine performance appraisal,at the same time I hope this paper would provide some advices for other parts of thecommercial banks.更多还原