【作者】 张剑；

【导师】 陈慧；

【作者基本信息】 北京邮电大学 ， 工商管理（专业学位）， 2013， 硕士

【摘要】 绩效考核是绩效管理过程中的重要环节,也是人力资源管理中的重要内容。绩效考核在现代企业管理中应用十分普遍,每个企业都会建立绩效考核体系,制定绩效考核制度。本文的研究对象网管监控中心也拥有自己的绩效考核体系。但是在实际应用中,该体系无法保证部门的指标达成、也无法有效的激励员工。针对网管监控中心的现状,本文进行深入研究并提出了改进方案,旨在用可量化考核思想来改进当前的绩效考核体系。本文的研究对于网管监控类企业或部门有一定的借鉴价值。论文共分五章。第一章是绪论部分,主要介绍了本论文的研究背景、研究目的与意义。第二章是对绩效考核相关理论进行说明,包括人力资源管理、绩效管理和绩效考核的相关知识,同时也对绩效考核与绩效管理的区别与联系进行阐述。第三章介绍了Y移动公司网管监控中心的整体情况和绩效考核体系的运行情况,并对现有的绩效考核体系存在的问题进行了分析。第四章阐述了网管监控中心改进后的绩效考核体系,并对其计算方法与应用效果进行说明。第五章是对全文进行了总结。更多还原

【Abstract】 Performance appraisal is an important link in the process of performance management, is also the important content in human resource management. Performance appraisal application in the management of modern enterprises is very common, each enterprise will establish a performance evaluation system, establish the performance appraisal system. The research object of this network monitoring center also has its own performance appraisal system. But in the practical application, the system cannot guarantee sector index reached, can not effectively motivate staff. In view of the current situation of network monitoring center, this article carries on the thorough research and put forward the improvement scheme, aims to make quantitative evaluation ideas to improve the current performance appraisal system. The research has certain reference value for network monitoring and management enterprises or departments.The thesis consists of five chapters. The first chapter is the introduction part, mainly introduced the research background, purpose and significance of this thesis. The second chapter is the theory of performance appraisal is described, the related knowledge including human resource management, performance management and performance evaluation, but also the difference and contact of performance appraisal and performance management are described. The third chapter introduces the running situation of network monitoring center of Beijing communication company’s overall situation and the performance appraisal system, and the existence of the current performance appraisal system and analyzes the problems. The fourth chapter describes the performance evaluation system of network monitoring centre after improvement, and the calculation method and application effect are described.The fifth chapter is the summary of the full text.更多还原