【作者】 徐宁；

【导师】 王怀明；

【作者基本信息】 山东大学 ， 工商管理（专业学位）， 2013， 硕士

【摘要】 随着国内外经济环境的不断发展、变化,企业数量日益增多、规模逐渐扩大,企业之间的竞争不断加剧,如何在血雨腥风的竞争环境中谋得一席之地成为每个企业潜心钻研的重要课题。越来越多的企业逐渐认识到人力资源在增进企业绩效、提高企业竞争力等方面的战略意义与重要作用。目前,很多企业都面临员工满意度低、员工流失率高、员工绩效下降等严峻问题。如何提高员工满意度,吸引并留住员工,成为许多企业人力资源管理亟待解决的关键问题。进行有效的员工满意度管理恰恰可以帮助企业了解其员工满意度现状,识别影响员工满意度的因素,并在此基础上为企业提供具有针对性的对策,从而提高员工满意度,进而提升员工忠诚度与员工绩效。SL公司是一家集研究、开发、生产为一体的大型太阳能专业化生产企业,公司成立后一直保持年近50%的销售增长率,生产经营规模位居国内行业前列。随着公司“渡江战役”的不断推进,公司正面临新的机遇,但日益凸显的员工问题却为公司提出了挑战。近两年来,公司员工流失率居高不下、小道消息纷飞、员工的不满情绪弥漫、公司销售低迷,一切现象都表明公司在员工管理方面出现了问题,此时对SL公司员工进行满意度研究,探寻其中存在的问题并提出针对性策略变得必要而又迫切。本文以SL公司的员工满意度管理现状为研究背景,通过对员工满意度及其管理理论的学习与阐述,对员工满意度与员工忠诚度、员工绩效、组织公平感等之间的关系进行探究,参考员工满意度理论模型,并结合SL公司的实际,设计出详细的调查问卷与访谈提纲,对SL公司员工满意度现状进行调研,运用科学的分析方法找出影响员工满意度的关键因素和导致员工不满意的原因,最终结合相关理论与SL公司现状,对公司员工满意度管理存在的问题及如何提高员工满意度等提出对策与建议。本文对SL公司的员工满意度管理有一定的现实指导意义,也希望本文能为其他有相似背景和类似问题的企业提供思路与方法。更多还原

【Abstract】 With the continuer development of economic environment at home and abroad, the quantity of enterprises have been increased, the scale of enterprises have been expanded gradually, and the competition between enterprises become more and more fierce. How to survival in the competitive environment is becoming an important subject, which more and more enterprises have gradually realized the important of human resources in improving enterprise performance, enhancing the competitiveness of enterprises and the strategic significance; At present, many enterprises have to face both low employee satisfaction and high rate of turnover. The performances of the employee become severe problems. How to improve the satisfaction and incentive employees became the key problem for human resources management. The problem should be solved urgently. Effective management of employees’satisfaction can help enterprises to understand the situation and identify the factors affect that affect the employee satisfaction. Then it can provide enterprises with corresponding countermeasures, so as to improve employee satisfaction, loyalty and the performance of the employee.SL is a professional solar company, maintained research and development, production and so on as it’s major. The company maintains nearly50percent of sales growth rate; the production scale of operation is in the forefront of the domestic industry. With the development of "crossing long river campaign ", the company is facing with new opportunities, but the increasingly a highlight staff problem becomes a new challenge for the company. In recent years, the rate of turnover is high, the grapevine fly, the employee’s discontent diffuse, company’s sales is downturn. All of above phenomena show that there is a lot of problems about staff management in the company. To make employees’satisfaction research, explore the problems and puts forward the specific strategies in SL become necessary and urgent.Based on SL’s management status of employee satisfaction, the author studied and discussed kinds of management theories of employees’ satisfaction, such as the relationship between employees’satisfaction and employees’loyalty, performance and organizational justice. Then reference the employee satisfaction theory model to design a detailed questionnaire and interview outline. After carried on the investigation and study, the author used scientific analysis method to find out the key factors that influence employees’ satisfaction and gave some suggestions on how to improve employees’satisfaction, finally.In this paper, the SL’s Employee Satisfaction Management has certain instructive significance, and also hope the paper can help other company, which has similar background and problems to find solutions.更多还原