【作者】 肖鹏；

【导师】 袁凌；

【作者基本信息】 湖南大学 ， 工商管理， 2011， 硕士

【摘要】 绩效管理作为战略性人力资源管理的核心部分,是企业获取竞争优势的有效途径。本文根据株洲市政建设公司构建未来核心竞争优势的需要,依据现代绩效管理的理论与方法,对其绩效实施现状进行了深入细致的研究,提出了一套基于组织未来绩效提升的完整解决方案。本文系统介绍了绩效管理的理论,澄清了目前对绩效管理、绩效考核的模糊和片面的认识；对当前国内建筑施工行业绩效考核方法的应用情况进行了归纳总结；对平衡记分卡管理理论及层次分析法原理做了基本阐述。在深入分析了株洲市政建筑公司绩效管理现状的基础上,通过对该公司企业愿景和战略目标的定位,确定了该公司的战略地图,并通过组织协同的方法,提炼与其战略主题相对应的各分公司、职能部门及个人关键绩效指标,并逐级分解组合成各层级的平衡记分卡,最后使用层次分析法确定各指标的权重,从而形成了株洲市政建设公司基于平衡记分卡的绩效管理体系。在绩效管理体系的实施过程中,通过对绩效计划(Plan)、绩效指导与反馈(Do)、绩效评估(Check)、绩效结果运用(Action)的四循环过程的详细介绍,系统说明了绩效管理是一个动态并需持续改进的管理过程,提出了改进该公司绩效管理体系的方法及建议。本文通过对株洲市政建设公司绩效管理体系的系统研究,希望能对探索适合我国建筑施工行业的人力资源开发与管理有所借鉴。更多还原

【Abstract】 As the core part of strategic human resource management, performance management is an effective way for companies to gain competitive advantage. This paper is based on the needs of constructing future core competitive advantage of Zhuzhou Municipal Construction Company, used modern theories and methods of performance management, intensively researched its status of implementation of performance management, and finally raised a complete solution for performance improvement for the organization in the future.This paper systematically introduces the performance management theory, clarify the current performance management, performance evaluation fuzzy and one-sided understanding; For the domestic construction industry application of performance assessment method has summarized; Of the balanced scorecard management theory and basic principle of analytic hierarchy process (AHP) explained.After in-depth analysis of the Zhuzhou Municipal Construction Co., Ltd based employee performance management situation, the position of the company’s corporate vision and goals, this paper determine the company’s strategy map, and through the organization and coordination approach, refines its strategic themes corresponding to the branches, functional departments and individual key performance indicators, and step by step break down to form the balanced scorecard at all levels, and finally using the AHP to determine the weight of each index, thus forming the comprehensive performance indicators system of Zhuzhou Municipal Construction Co., Ltd.In implementation process of the performance management system, through the detailed description of four-cycle, which are performance plan (Plan), performance guidance and feedback (Do), performance evaluation (Check), the application of performance results (Action), systematically showed that the performance management is a dynamic and continuous improvement of the management process and put forward methods and suggestions to improve the company’s performance management system.With the systematic research of ZhuZhou Municipal Construction Co., Ltd. performance management, this paper hopes to set up an example for exploring the human resources development and management of China’s construction industry.更多还原