【作者】 张良；

【导师】 丁荣贵；

【作者基本信息】 山东大学 ， 工商管理， 2012， 硕士

【摘要】 近年来,随着我国城市化进程的加快,城市基础设施建设的需求有很大的增加。城市基础设施是城市居民生存和发展的必备物质基础,也是提高城市居民生活水平的重要条件,对城市的发展有着不可替代的作用。在这种形势下,承担为城市居民提供基础设施建设服务的市政工程企业的重要性不言而喻。城市基础设施作为市政工程项目的交付成果的好坏与市政工程项目的管理水平有着密切的关联。虽然我国的项目管理整体水平得到很大的发展,但是由于在市政工程企业中存在国企背景强、项目中标竞争小、资金较为充足、项目验收不严格等原因,市政工程项目的施工和管理过程中存在着工期延误、质量问题、费用超支、风险失控等诸多问题。本文以市政工程项目管控机制为研究对象,从流程和项目生命周期管理的角度出发,系统地探讨了基于流程的市政工程项目管控机制问题。论文首先对流程管理、项目管控、项目生命周期等相关理论进行了综述,并根据市政工程项目的特征,以市政工程项目管控的关键因素为切入点,从进度、质量、成本和风险等多个视角和层次,系统地探讨了市政工程项目控制与协调中存在的问题。在此基础上,本文对市政工程项目的管理流程进行了详细分析,并从总体管理流程、业务管理流程以及作业管理流程等三个层次系统构建了市政工程项目流程管控的体系。在基于对市政工程项目流程梳理的基础上,本文分析了市政工程项目中存在的其他输入、输出及环境等因素构建了项目管理流程的控制体系。根据项目的管控流程,结合相关理论和方法,提出了基于流程的市政工程项目管控的实施原理和方法。在此基础上,本文从市政工程项目的组织机制管理、人力资源管理、绩效管理三个层面探讨了市政工程管控的流程的实现。本文设计了面向管控的市政工程项目流程并对其实现的保障机制进行了研究,主要做了如下创新性工作：首先,从总体管理流程、业务管理流程以及作业管理流程三个层次构建了市政工程项目管理流程的体系。其次,从效益性、效率性和适应性三个维度建立了市政工程项目管控流程的综合评价指标,便于对市政工程项目管控流程进行量化评估。再次,从基于流程的市政工程项目组织机制管理、基于角色的项目人力资源管理、基于系统思维的项目绩效管理三个层面对市政工程管控的流程的实现进行了系统分析。更多还原

【Abstract】 Nowadays, with the rapid development of urbanization in our country, the demand of urban infrastructure construction has increased greatly. The urban infrastructure construction which plays an irreplaceable role in urban development is not only the essential material basis for the urban residents’ living and development, but also a way to improve their living standard. Under these circumstances, the municipal project enterprises which provide the urban with the infrastructure construction service play a very important role. However, whether the projects’ deliverable is good or not depends on the level of their project management. Although the level of our country’s project management has improved a lot, the municipal projects’ enterprises come across many problems in the construction period of the project, such as construction delay, inferior quality, overspend and so on.The paper takes the mechanism of management and control as the research object. From the aspects of process and project management life circle, this paper probes the mechanism of management and control based on process in municipal projects. In the first instance, this paper provides the literature review of process management, project management and control and project management life circle. Given the characters of municipal projects and key factors in the management and control of municipal projects, this paper systematically studies the problems in the control and coordination of municipal projects through the view of schedule, quality, cost and risk. Then this paper gives detailed analysis on process management of the municipal projects, and by using the overall process management, business process management, task process management, it establishes the process management system of the projects. Based on the process management, the paper builds the control system of the process management by analyzing the input, output, circumstances that exist in the municipal projects. According to project process of management and control and the related theories and methods, this paper puts forward the implementation principles and methods of the mechanism of management and control based on the process in municipal projects. On this basis, from the aspects of organizational mechanism management, human resources management, and performance management of municipal projects, this paper explores the way to make it in municipal projects. The main innovations are as follows:firstly, by using the overall process management, business process management and task process management, this paper establishes the process management system of the projects. Secondly, this paper establishes comprehensive evaluation index of management and control of municipal projects from three dimensions—the benefit, efficiency and adaptability, so it is convenient to carry on quantitative evaluation. Thirdly, from mechanism of project organization management based on process in municipal projects, the project human resources management based on the role, and the project performance management based on the systematic thinking, this paper systemically analyses the implementation of management and control of municipal projects.This paper puts forward the municipal engineering projects for process design and realizes the security mechanism. This new train of thought and method makes up for the blank area of the field, which also perfects the existing project management theory systems. It also plays an important role in the development of municipal project enterprises. In addition, this method can also be appropriately extended and applied in some similar projects, which will lead to great simulative effect on the development of our society and economics.更多还原