【作者】 曲孟宇；

【导师】 陈志军；

【作者基本信息】 山东大学 ， 企业管理， 2012， 硕士

【摘要】 近年来,随着经济全球化的发展,各国也开始关注知识经济,我国知识管理的各项研究已经不仅仅只是在学术领域,而是逐渐向企业界的开始转移。在这样的大背景下,知识管理的理念慢慢在企业内部开始出现,并逐渐成为企业界致力于发展的又一核心竞争力,而知识共享作为知识管理中最为重要和基本的核心环节,也理所当然的成为了企业知识管理领域的重点研究对象。另一方面,出于对效率和成本的双方面追逐,母子公司对知识共享的需要程度可谓不言而喻。通过对知识共享相关文献的广泛阅读与对相关专家和工作人员的实地访谈,收集并设计了母子公司知识共享的初始指标。然后在进行了系统的问卷调研之后,对初始指标进行项目分析和因子分析,形成了初始的母子公司知识共享评价体系。该体系共包含四个一级指标,分别是知识共享主体、知识共享客体、知识共享情境和知识共享手段。其中知识共享主体包含知识共享意识、知识传播能力和知识学习能力三个二级指标,知识共享客体包含知识系统化程度、知识显性化程度和知识复杂性程度三个二级指标,知识共享情境包含组织距离、知识距离和激励水平三个二级指标,知识共享手段包含渠道多样性和制度化程度两个二级指标。而后,利用层次分析法对一级指标和二级指标进行了权重分析,并对指标含义进行了详尽的说明,从而形成了完整的母子公司知识共享评价模型。本文的最后,利用构建的母子公司知识共享评价模型对华润集团进行了分析,结果显示,在知识共享主体层面,知识共享意识和知识学习能力相对突出,但知识共享的传播能力不足；知识共享客体层面,知识系统化程度较好,但知识显性化程度和知识复杂性程度相对较差：在知识共享情境方面,集团内部知识距离以及激励机制均达到一个相当不错的状态；在知识共享手段方面,华润集团的渠道多样性和制度化方面的得分都达到了较高的水平；整体而言,华润集团的知识共享水平较高,但在知识显性化以及知识的传播方面有较大的提升空间。针对此现状,作者提出加强隐性知识共享激励机制、完善集团知识共享模式和从知识共享主体的意识方面加强对隐性知识的重视等三条管理建议。更多还原

【Abstract】 In recent years, with the development of economic globalization, every country begins to pay close attention to the knowledge economy. In our country, the researches of knowledge management have not only stayed in the academic field, but also gradually transferred to the business circles. With this background, the concept of knowledge management begins to appear in the enterprises, and gradually becomes another core competitiveness of the enterprises. Knowledge sharing, the most important and core line in knowledge management, becomes the key study object in this field. What’s more, considering efficiency and cost, knowledge sharing is significant to the parent-subsidiary. This study aims to sift and classify knowledge sharing evaluation index, gain weights by analytic hierarchy process (AHP) and construct a parent-subsidiary knowledge sharing evaluation model.Through reading amount of related articles, interviewing with professionals and staffs on the spot, I collected and designed the initial indicators of knowledge sharing within a parent-subsidiary company. After collecting systemic questionnaire surveys, I proceed with item analysis and factor analysis using statistical software. Then the final evaluation system formed. This system concludes4first-class indexes, named knowledge sharing subject, knowledge sharing object, knowledge sharing situation and knowledge sharing method. Every first-class index has2to3second-class indexes. Then weight analysis starts by AHP and I state the meaning of every index in detail. Finally the whole parent-subsidiary knowledge sharing evaluation model comes into being. This evaluation system should estimate the entirety of parent-subsidiary knowledge sharing effectively. What’s more, it will weigh every part and show the scores, which are the strong evidences to estimate the condition of knowledge sharing and improve the level of knowledge management.In the last of this study, I estimate the knowledge sharing level of China Resources Co., Ltd using this evaluation model, and explain in details. This study completes theoretical research of knowledge sharing and promotes the enterprise practice ability. The results show that in the knowledge sharing subject level, the consciousness and ability are relatively prominent, but the spread of knowledge sharing ability is insufficient. In the knowledge sharing object level, Systematic knowledge degree is good, but the complexity degree is relatively poor. In the knowledge sharing situation, internal knowledge distance reached a very good state. Overall, the knowledge sharing level of China Resources Co., Ltd is higher, but the knowledge and the spread of knowledge fields have bigger promotion space. According to the situation, the author puts forward severaral advises in knowledge sharing model and knowledge sharing encouragement mechanism更多还原