【作者】 王彬；

【导师】 张兰霞；

【作者基本信息】 东北大学 ， 工商管理， 2007， 硕士

【摘要】 在市场经济下,国有企业的发展源于原有的稳固基础、政府的支持和国内市场的快速增长,然而随着竞争的加剧,企业的成长将更多地依靠高效管理体系和制度所培育出的独特竞争力。如何加强企业内部管理,很多国企经理人的目光首先投向建立有效的绩效管理体系,以提高企业执行战略的能力。宁夏电信有限公司(以下简称宁夏电信),也面临着同样的主题。本文首先对绩效评估、绩效管理体系的一般原理和平衡记分卡、关键绩效考核指标等先进绩效管理工具进行理论上的概述；然后通过问卷调查和员工访谈分析宁夏电信绩效管理的现状及其存在的主要问题；接下来,将理论和实际紧密结合,遵循“以人为本”的现代绩效管理基本理念,本文设计了以过程管理运作模式和包含平衡记分卡思想的关键绩效指标考核模式为核心的绩效管理体系。绩效管理体系自身也有个不断发展的过程。绩效管理的实质在于通过持续动态的沟通达到真正提高绩效,实现部门或企业目标,同时促进员工发展。实施平衡记分卡的绩效评估指标体系——绩效管理体系各方面调整以适应其他管理制度的联动要求——绩效管理体系“软化”,简化,融入企业文化。本文强调绩效管理体系必须与企业发展战略保持一致,必须贴近和满足业务发展需要,必须符合员工的发展愿望。这对于提高绩效管理工作在企业中的地位和价值,对于绩效管理本身的创新均有着积极的作用。本文为现代企业进一步加强绩效管理,在理论和实践上都提供了一个有益的尝试和坚实的基础。更多还原

【Abstract】 Under market economy, state-owned enterprise’s development source in original stable foundation, government’s support and domestic market fast growth, however along with the competition aggravating, enterprise’s growth more will depend upon the unique competitive power which the highly effective management system and the system will cultivate. How strengthens the enterprise internal management, the very many state-owned enterprise manager’s vision first goes to the establishment effective achievements management system, enhances the enterprise to carry out the strategic ability. The Ningxia telecom company limited (hereafter refers to as "the Ningxia telecommunication), also is facing the similar subject.This article first to the achievements appraised, the achievements management system general principle and the balance scorecard, the essential achievements inspection target and so on the advanced achievements management tool conducts the theoretically research. And analyzes the Ningxia telecom compony ltd. through the questionnaire survey and the staff interview the present situation and the question which exists in the achievements management aspect. Theory and actual close union, deference "humanist" the modern achievements management basic idea, this article designs and contains the balance scorecard thought take the process management operation pattern the essential achievements target inspection pattern as the core achievements management system.Achievements management system oneself also has the process which develops unceasingly. The achievements management essence lies in through continues the dynamic communication to achieve enhances the achievements truly, the realization department or the business goal, simultaneously promotes the staff to develop. Implements the balance scorecard the achievements to appraise the target system achievements management system various aspects adjust adapt other control system linkage request achievements management system "the conditioning", the simplification, integrates the enterprise culture.This article emphasized the achievements management system must be consistent with the enterprise developmental strategy maintenance, must draw close to and meet the service development needs, must conform to staffs development desire. This regarding enhances the achievements supervisory work in enterprise’s status and the value, manages itself regarding the achievements innovation to have the positive function.This article further strengthens the achievements management for the modern enterprise, has all provided a beneficial attempt and the solid foundation in the theory and the practice.更多还原