【作者】 郑丹；

【导师】 张兰霞；

【作者基本信息】 东北大学 ， 企业管理， 2008， 硕士

【摘要】 在经济全球化的背景下,一种名为“企业社会责任”的运动开始在欧美发达国家产生越来越大的影响,并且在最近几年影响到众多发展中国家企业的生产经营活动,当然也包括中国企业。企业社会责任(Corporate Social Responsibility,简称CSR)是指在市场经济体制下,企业的责任除了为股东追求利润外,也应该考虑相关利益者的利益。企业社会责任的提出和实施,是全球化下企业人力资源管理和劳动关系管理的有机结合,并从权利义务对等、利益相关者等角度对中国人本管理理念进行一定的补充。新经济时代人力资本在经济发展中的地位日益提高,员工成为企业人力资源的核心部分,现代企业已经从“以利益为中心”的激励机制扩展到了“以人为本、高满意度”的双重管理目的。企业社会责任运动将对我国企业的经营理念、员工劳动权益保护产生影响,也将对我国劳动关系的整体状况造成影响。因此,我国劳动关系层面的企业社会责任员工满意度研究为此提供了一个全新视角。本文以契约理论和利益相关者理论为基础,根据前人研究成果与我国企业社会责任演变进程进行实证研究。首先提炼出我国劳动关系层面企业社会责任员工满意度的影响因素；结合相关理论对企业社会责任员工满意度影响因素进行分类,并提出相关假设,在此基础上构建实证研究的假设模型。为了对模型及假设进行验证,本文以不同企业的员工为对象进行了抽样问卷调查,并利用SPSS统计软件对问卷的结果进行统计分析,从而得到我国劳动关系层面企业社会责任员工满意度影响因素的作用规律。通过实证研究,检验所提假设的合理性,并对结果做出解释。本文得出的我国劳动关系层面企业社会责任员工满意度的影响因素具有重要的实用价值,它为企业社会责任员工满意度影响因素模型的建立提供了基本的框架。更多还原

【Abstract】 In the context of economic globalization, A "Corporate Social Responsibility" movement began to have an increasing impact in Europe, the United States and other developed countries; also, in recent years it influences the production and operation activities of many enterprises in developing countries, including Chinese enterprises of course. Corporate social responsibility (CSR) means that under the marketing economic system, the responsibility of enterprises should include not only pursuing the profits for the stockholders, but also the interests for the stakeholders. The advance and implement of CSR is the organic combination of human resource management and labor relation management in enterprises under globalization. It gives certain supplement to Chinese people-oriented management idea in the aspect of the equity of rights and obligations, personality rights and stakeholder management etc. The status of human capital in the new economic era is rising gradually in economic development, the staffs become the core of human resources in enterprises, the modern enterprises has extended from the incentive mechanism of "interests as the center" to the dual management aim of "people-oriented, high-satisfaction".Corporate social responsibility movement will affect Chinese enterprise management philosophy, protection of employees’labor rights and interests, as well as the overall situation of labor relations of China. Therefore, studying on influencing factors of corporate social responsibility workers satisfaction based on labor relations provides a new perspective.The empirical study is based on contract theory and stakeholder’s theory, according to previous research results and the evolution of China’s social responsibility. First, we figure out influencing factors of CSR workers satisfaction. We classify the individual influencing factors of CSR workers satisfaction and figure out research assumptions, and then we establish given model of the study. In order to validate models and assumptions, the study conducte a sampling questionnaire survey to the staffs of different enterprises, as well as use SPSS statistical software to analysis the results, and then figure out the effecting rule of influencing factors of CSR workers satisfaction based on labor relations. Through empirical research, test the reasonableness of the assumptions, and explain the results. The influencing factors of CSR workers satisfaction based on labor relations that proved in the study have important practical value, which provide basic framework for constructing influencing factors model of CSR workers satisfaction.更多还原