【作者】 周琦；

【导师】 付立宏；

【作者基本信息】 郑州大学 ， 情报学， 2012， 硕士

【摘要】 在知识经济环境下,社会、个人认识到知识的重要性,对知识的渴望不断加深,纷纷走向图书馆获取知识。图书馆作为知识的重要来源,为迎合社会的发展,需要大量的输出知识服务社会的需求。图书馆参考咨询是图书馆的一项核心业务,是图书馆知识转移的基站,使知识的转移成为可能。近年来知识转移被许多学者关注,主要集中在企业、高校、图书馆等领域,对于图书馆咨询团队的知识转移的研究几乎处于空白的状态。本文首先通过对图书馆咨询团队和知识转移绩效的研究进行文献综述,形成论文的研究核心,即验证知识转移绩效的要素包括：图书馆咨询团队的主体、人际关系、组织情境、服务情况等四大方面的内容,建立研究模型并提出假设。通过以上四方面的要素指导形成了研究的调查问卷,对验证的调查问卷发放至全国图书馆,收回102份的调查问卷,利用Excel进行统计分析,包括咨询团队主体、沟通、组织情境、知识转移绩效等方面的分析,通过分析得出的结论对假设进行验证。为了进一步验证影响知识转移绩效的上述要素,实地调研图书馆咨询团队,并通过案例对影响要素进一步验证,案例涉及中科院国家科学图书馆的咨询团队和上海图书馆上海科学技术情报研究所的咨询团队。研究结果显示表明目前图书馆的咨询团队,知识转移的频率、适宜的团队文化的构建、咨询团队生存环境的状况、激励机制是图书馆知识转移绩效的影响因素,对知识转移绩效的影响最为明显。研究结论将促进图书馆更好的进行知识转移,并对咨询团队的创新提供参考。更多还原

【Abstract】 In the environment of knowledge-based economy, the public have realized the importance of knowledge and moved to the library to meet their thirst for obtaining knowledge. As an important source of knowledge, the library should adapt to the development of society and provide lots of knowledge services to meet publics’ demand. The library reference which is the base stacks of library knowledge transfer is a core business of the library, and it make knowledge transfer become possible. In recent years, knowledge transfer has attracted many scholars that mainly in the field of enterprises, universities, librarios and so on, but there was almost no research on knowledge transfer of the library advisory team.It formed research questionnaire on the basis of these four elements and send them to National Library. The author receive102copies of the questionnaire and analyzes them by the Excel, which include:the main body of the Library Advisory Team, communication, organizational context, knowledge transfer performance and other aspects of analysis. It verifies the suppose by the analyzing conclusion. This paper makes a study on library advisory team and the performance of knowledge transfer, and form the its key point—verifying the performance of knowledge transfer. Its elements consists:the main body of the Library Advisory Team, communication, organizational context, service situation. And then, it builds research model and gives out suppose. To further validate the above-mentioned elements which affect the performance of knowledge transfer, the author had a visit to several national library’s advisory team which include the National Science Library of the Chinese Academy of Sciences, Shanghai Science and Technology Information Institute, and it further validates the affecting elements by the cases.This author argues that it is the library advisory team, the transfer frequency, team culture, living environment, the incentives that is the main factors affecting performance of knowledge transfer, and the research will be useful to make the library knowledge transfer much better and provide a reference to library advisory team.更多还原