【作者】 李冰；

【导师】 阎海峰；

【作者基本信息】 华东理工大学 ， 工商管理， 2011， 硕士

【摘要】 本论文以江苏联通运维系统员工为研究对象,考察了员工工作满意度现状以及主要影响因素。论文在相关理论基础上,采用员工工作满意度量表,抽取江苏联通省公司、南京分公司、泰州分公司和宿迁分公司运维系统共441名员工作为被试,进行问卷调查。对江苏联通运维系统员工的工作满意度,从性别、年龄、职务等人口统计学因素进行了测量和分析。研究结果表明：(1)江苏联通运维系统员工总体及各维度工作满意度显著相关；(2)江苏联通不同分公司运维系统员工的工作满意度存在显著差异；(3)员工的“薪酬满意度”、“同事满意度”和“管理者满意度”存在显著的学历差异；(4)员工的“总体满意度”、“同事满意度”、“管理者满意度”存在年龄和工龄差异；(5)员工的“总体满意度”、“薪酬满意度”、“晋升满意度”存在着显著的司龄差异；(6)员工的“薪酬满意度”、“同事满意度”、“管理者满意度”和“工作本身满意度”存在用工性质差异；(7)员工的“薪酬满意度”和“同事满意度”存在婚姻差异；(8)员工的工作满意度不存在性别和职务差异。基于上述研究结果,为了提高江苏联通运维系统员工的工作满意度,论文提出了相应的管理建议：(1)提高工资水平,增加福利待遇；(2)改革晋升体制,引导公平竞争；(3)创造交流机会,加强人际沟通；(4)改变评价机制,提高员工工作积极性。更多还原

【Abstract】 This paper is about job satisfaction of the employee who is working in the network operation and maintenance department of Jiangsu branch of China Unicom. It take 441 employee who came from Jiangsu branch、Nanjing branch、Suqian branch and Taizhou branch of China Unicom, include 295 males and 146 females. The article used the "Job Satisfaction Scale" (Vitell & Davis,1990)。By means of questionnaire, this article analyses the present situation of subject’s job satisfaction and the relationship between job satisfaction and demography variables, and reach to draw conclusions by demonstration:(1) There are significant positive correlation between subject’s "general job satisfaction" and the various dimensions of job satisfaction;(2)Subject’s "general job satisfaction" and the various dimensions of job satisfaction are significant different in different branch;(3) Subject’s "salary satisfaction、"colleague satisfaction" and "manager satisfaction" are significant different in education level;(4)Subject’s "general job satisfaction"、"colleague satisfaction" and "manager satisfaction" are significant different in age and seniority;(5)Subject’s "general job satisfaction"、"salary satisfaction" and "promotion satisfaction" are significant different in work experience;(6) Subject’s "salary satisfaction"、"colleague satisfaction"、"manager satisfaction" and "work satisfactiom" are significant different in the employee’s class;(7)Subject’s "salary satisfaction" and "colleague satisfaction" are significant different in marital status;(8) Subject’s "general job satisfaction" and the various dimensions of job satisfaction have no significant positive different in gender and job status.In order to improve employee satisfaction, managers should note the following points:(1)Increase wages and welfare benefits;(2) Reform promotion system, and guide the fair competition;(3) Create opportunities for exchange, and strengthen interpersonal communication;(4) Change the evaluation system,and improve staff motivation.更多还原