【作者】 李军；

【导师】 何桢；

【作者基本信息】 天津大学 ， EMBA， 2012， 硕士

【摘要】 物流行业属于生产性服务业,长期以来,我国物流行业的运营管理水平发展较慢,严重影响着行业自身的成长,我国社会物流成本高,服务效率低局面一直得不到有效的解决。物流行业的水平是有物流网络中每个环节的综合水平决定,物流网络节点的运营水平是关键环节。因此我们将研究重点放在物流网络节点中的物流场站上,重点研究物流场站的作业能力。作业能力是一个企业投入产出水平的重要标志,同时也是企业安排生产计划、进行资源管理的重要依据,也决定着企业未来的投资方向。只有准确的分析企业现有资源的作业能力,建立能力数据库,才能科学的安排生产计划。能力查定是能力优化的基础性工作,是运营管理水平不断提升的前提条件,能力查定过程就是对企业运作系统进行全面过程。本文选取物流网络节点中重要的运作平台---航空枢纽港货运基地作为研究对象。采用系统的方法,通过对空港国际货站的作业能力进行全方位的查定,以发现提升作业能力,提高运作水平的方向。同时也为物流行业分析作业能力,不断优化作业系统,探索了一条有效途径。本文大量借鉴生产企业能力查定的方式,通过流程分析,作业资源的普查、工业组织分析、作业研究、时间测量、波动规律的研究、能力模型的构建及大量的数据统计分析,对空港运营基地国际库中的进港业务和出港业务做了全面的普查,从微观作业环节入手,通过影响作业能力的各因素分析,逐步测算每个关键作业的能力,再通过TOC理论的精要,分析系统瓶颈,从而得出系统作业能力指标和能力提升策略。研究过程是对多种运营管理的工具的集成应用过程。更多还原

【Abstract】 Logistics industry belongs to service industry with manufacturing characteristics. For a long time, the operation management doesn’t develop well, which seriously limits the growth of the industry and lead to high social logistics costs and low service efficiency. The overall service level of the logistics industry is determined by the service level of every single process, especially on the critical nodes in the network. Therefore, our focus is on the operation center, specifically, on its operation capacity.Operation capacity is a key index of a company’s ROI, as well as an important reference for production planning and resource management. Without accurate analysis of operation capacity and building a capacity database, we cannot make good production-planning decisions. Capacity assessment is a fundamental work to support the optimization of operation. The capacity assessment process is therefore the process of a thorough improvement process for a company’s operation.In this thesis, we focus on an air cargo operation center, a key node in the airfreight logistics network. We perform a complete capacity assessment for the international freight operation center to improve operation capacity and service level. The proposed method seems to be an effective way for the operation capacity analysis, which might be applicable to other companies in the logistics industry.We borrow some ideas of the capacity assessment in manufacturing industry. Through process analysis, operation resource assessment, industrial organization analysis, operation study, time study, fluctuation pattern study, capacity modeling and statistical data analysis, we assess the inbound process and outbound process of the air cargo operation center. Starting from the micro-operation processes, through analyzing the factors that might have impact on operation capacity, we assess the capacity of the critical processes one-by-one. And then, we use TOC theory to analyze the bottlenecks and calculate the capacity of the operation system. The analysis in the study is an integrated application of several operations management tools.更多还原