【作者】 陈倩；

【导师】 和金生；

【作者基本信息】 天津大学 ， 企业管理， 2011， 硕士

【摘要】 改革开放以来,作为我国传统产业之一的餐饮业得到了前所未有的发展,不仅在企业数量上得到大幅度提升,也逐渐实现了经营业态多样化、投资主体多元化、经营方式连锁化、市场需求大众化的现代产业新格局。与此同时,由于外部环境的动态性、行业间的竞争以及产业自身不足等因素的影响,我国餐饮业的长期发展面临着严峻的挑战。本文从我国餐饮业员工流动比率高、服务质量差从而制约企业发展这一现状出发,分析该产业人力资源管理体系的不足,从组织学习的视角进行研究探讨,提出改进方案,旨在为我国餐饮企业中推广组织学习、提高企业竞争力提供一定的参考。首先,本文通过大量的文献回顾和综述,归纳了组织学习和人力资源管理模式的相关概念、模型及其作用结果,在总结以往研究特点和不足的基础上,针对本文研究内容对各个概念做出界定。接着,本文以海底捞火锅和麦当劳为例,从组织学习的视角分析两个企业的人力资源管理特色,研究组织学习是如何提高员工满意度和企业绩效的,从中吸取其成功的管理经验,并将两个案例加以对比分析,指出海底捞的不足并给出改进建议。在理论和案例分析的基础上,本文针对影响餐饮业员工工作满意度的相关因素进行了问卷调研,并对调查数据进行统计分析,作为本研究的定量补充。接下来,本文从组织学习的角度建立了人力资源管理活动的循环反馈体系,为我国的餐饮企业人力资源管理提供了一些建议。最后,本文指出了本研究存在的局限,并对未来的研究进行了展望。更多还原

【Abstract】 Along with China’s reform and opening up, the traditional catering industry hasacquired unprecedented development. A modern industry structure has beenestablished with the substantially growth of the amount of enterprises, diversity ofoperating format and investors, chaining of business modes and popularization ofmarket demands. Meanwhile the sustainable development of the industry has been inthe crucible of the dynamic environment, competition and inherent defect of theindustry. Since the high staff turnover rate and poor service have been restricting theenterprises’development, the deficiency of the human resource management systemthe industry has been analyzed and the improving measure has been proposed fromthe organizational learning perspective to enhance the core competence of the industry.First, according to abundant literature review, concepts, models and functions oforganizational learning and human resource management modes have been explored.Further the concepts related to the thesis have been defined.Second, illustrated by Haidilao and McDonald, two distinct and typicalenterprises, the characteristics of human resource management have been analyzedfrom organizational learning perspective. The mechanism of improving employeesatisfaction and business performance through organizational learning has beenadvanced from comparative analysis. Deficiency of Haidilao has been summarizedand the improvement suggestions have been presented.Third, on the basis of theoretical and case analysis, the questionnaire survey onindicators that infect the job satisfaction of catering staff has been made and the datahave been analyzed as the quantitative supplement of the research. Afterwards, thecircular feedback system of the human resource management activities has beenestablished from organizational learning perspective to provide human resourcemanagement suggestions for Chinese catering business.Finally, the limitations and future research of the study have been discussed.更多还原