【作者】 孙炜；

【导师】 李丹；

【作者基本信息】 华中科技大学 ， 工商管理， 2010， 硕士

【摘要】 本论文对员工素质模型概念、内涵及国内外理论研究现状进行了详细的介绍,对构建管理者素质模型进行了研究。以中国电信广州分公司为实例,在对该企业中层管理人员队伍状况分析的基础上,运用了文献分析、高层访谈、3G研讨(战略、流程、绩效)以及BEI行为事件访谈等方法,设计了定义绩效标准、确认标准样本、获得样本信息、建立素质模型、验证素质模型、素质模型应用等六个步骤的构建思路,并通过实证性分析与规范性分析相结合,定性与定量相结合,动态与静态相结合及对比分析,最终确定了面向中层管理人员的中国电信广州分公司管理者素质模型“远景思考、突破思维定式、推动改革、合作共赢、团队领导”五个主要要素指标,对五个模型要素进行了定义和分类,确定了各自的层级。在面向中层管理人员的中国电信广州分公司管理者素质模型基础上,本论文最后阐述了其在基于素质的职位分析、基于个人的领导能力测评与发展建议、基于组织的管理人才培养与选拔机制以及建立完善后备人才数据库等模块中的应用,一方面,对素质模型理论中的素质族概念进行了完善和丰富;另一方面,也为今后电信企业建立以素质模型为导向的人力资源管理体系,优化人力资源配置、开展人力资源规划工作、提高企业核心竞争力提供了可行的改革思路。更多还原

【Abstract】 Through the competency model theory, the paper took the telecommunication enterprises as the example, to construct the manager competency model to conduct the research. Base on the telecom management troop present situation analysis, through using high level interview, 3G deliberated (strategy, flow, performance), behavior event interview and so on, and designing the definition performance standard, confirming effect sign sample, obtaining the sample information, analyzing material establishment model, confirming competency model, using the competency model and so on six steps constructs the mentality, the paper determined five main essential factors targets for the telecommunication enterprises middle ranking manager competency model: the prospect pondered, the breakthrough thought concept, the impetus reform, the cooperation altogether wins, the leadership team. The paper carried on the definition, classified five models essential factors and determined respective level. Finally took the competency model as the foundation, elaborated it in evaluates after testing based on individual leadership with the development suggestion, raises based on organization’s managerial talent with selects the mechanism, the establishment which develops based on the organization consummates reserve talented person in storehouse module and so on occupation development profession application, proposed the establishment take the quality model as the guidance human resources management system, for the enterprise optimization human resources disposition, the development human resources plan work has provided the practical feasible reform mentality.更多还原