【作者】 王军；

【导师】 黄秀清；

【作者基本信息】 北京邮电大学 ， 项目管理， 2010， 硕士

【摘要】 进入21世纪后,全球经济一体化进程进一步加快,市场竞争更趋全球化。面对这种局势,企业必须能够采取更加灵活、快速的方式适应市场,才有可能占有市场中的一席之地。越来越多的企业运作是以项目的方式进行。项目管理也正成为企业管理的主要内容。项目管理就是在完成项目的各活动中应用各种知识、技能、工具和技术有效地整合人力、物力、财力、信息、科学技术和市场等资源以实现项目相关者对项目的要求。随着社会分工的细化和企业组织方式构建的扁平化,涉及跨部门团队的项目越来越多。更多的企业发现项目团队管理在企业管理中的地位和作用日益增强,采用项目团队管理成为提高企业竞争力的必要选择。而跨部项目团队可以把以前按顺序而又前后脱节的工作放在一起进行,它所完成的工作是用其他方法无法完成的。研究项目团队管理具有重大的理论和现实意义。项目团队管理作为现代企业管理的一项重要内容,也面临着诸多问题和挑战。本文首先介绍了和跨部门项目团队管理相关的理论知识,然后结合阿尔卡特-朗讯公司(中国)公司在上海电信进行的CDMA试验网测试项目案例,对跨部门项目团队中的项目团队组建、项目团队成员激励、项目团队沟通等进行研究。基于以往研究成果和自身工作实践,对项目团队管理的具体问题进行分析研究,以期建立一个符合具体项目实施的项目团队管理的框架,帮助现实中的项目团队管理更加有效,根据理论和现实的分析,提出针对性的对策建议,对今后项目管理实践具有一定的指导意义。更多还原

【Abstract】 Have entered the twenty first century, the economics globalization progress is accelerated; competition of the market has been tending to globalization as well. As such, to maintain or expand market share, the enterprise must go to market in a more flexible and efficient way. With the more enterprises running business basing on project model, Project Management is becoming the major part of business management. Project Management is to apply various knowledge, skill, tool and technology in the activities of a project progress, to integrate human resource, material, financing, information and high-tech, marketing resources etc in order to achieve the target of the management team.With the division of work has been more detailed and flat organization has been structured in more enterprises, the projects involving cross department coordination is increased. It’s realized that the cross department coordination is very important in the business management area, which plays a very important role in the enterprise’s core competency enhancement progress. More important is, the cross department coordination can integrate the resources and let multiple department synchronize the space and release the bottleneck in the project lifecycle, it give up the traditional teamwork way which multiple department would have complete their tasks in an specific order, which tremendously saving the lead time and make the management more effective. The research on cross department coordination in project management is very significant in both theory and reality, however, there is also big challenge and various issues.This paper is introducing the related theory of cross department coordination in project management, and case study on the CDMA Trial Program done by Alcatel-Lucent (China) Ltd for Shanghai Telecom Corporation. It’s in depth introducing the project team build up process, team-member incentive program and team communications skills. Based on the past experience, it also provided a in depth research on the specific issues incurred in the cross department coordination and suggested the remedy actions. This paper also described how to build up a framework to meet the specific requirement of a project manager, to help the real project team in exercise basing on the case analysis, in order to provide some hint to the future project management activities.更多还原