【作者】 李君；

【导师】 孙萍；

【作者基本信息】 东北财经大学 ， 管理科学与工程， 2010， 硕士

【摘要】 当今社会,是知识经济的时代,知识管理已经成为企业管理提升和管理变革的有效工具。知识管理通过系统的知识管理规划、深入的知识梳理、合理的知识管理IT平台建设和推广应用,已经成为目前国内外优秀企业和机构提高组织智商、提升管理效率,增强企业综合竞争优势的重要手段。但是,现阶段的企业知识管理系统并没有完全发挥其对知识共享和管理的强大能力,而Web2.0时代的到来,为增强知识管理效果、促进知识的创新与应用,带来了全新启示。融入Web2.0理念、方法和技术的知识管理,将更加重视知识学习与创新的过程本身,用户在自主参与知识内容的“写”和“贡献”以及协同交互的过程中,实现了组织内外群体智慧的汇聚,形成知识创造、组织、更新、交流和共享,为企业的发展带来机遇。基于此,本文从知识管理的内涵与特点出发,分析知识管理与企业发展的关系,总结现有企业知识管理系统所存在的各种问题,通过对Web2.0相关知识的详细研究,分析指出Web2.0对企业知识管理的影响,从而完成对企业知识管理系统的需求描述与总体设计。总的来说,文章内容分为以下四部分：1.知识管理与Web2.0相关知识。一方面,详细介绍了从知识到知识管理的相关内容,分析知识对企业和企业员工的发展作用,并指出两者之间的区别与联系。另一方面,介绍了Web2.0的概念发展与现有特点,并通过对Web2.0中Blog、Wiki、Rss、SNS、IM、BookMark、Tag、Digg、Ajax等典型应用进行介绍,充分展示Web2.0在知识管理方面存在的技术优势和思想创新。2.对目前企业知识管理中存在问题的分析。通过对企业实施知识管理原因的研究,分别从企业对知识管理、企业人才、知识管理系统三大角度对现有知识管理系统进行障碍分析。首先,企业对知识管理的缺乏正确的认识；第二,对人才培养缺乏重视；第三,知识管理过程中缺乏有效激励机制,忽视用户体验和知识的创新,严重阻碍知识的发展；最后,知识管理系统本身要求太高,系统缺乏灵活性,导致资源的大量浪费。3.Web2.0对企业知识管理的联系与影响。在理论上,Web2.0与知识管理都具有以用户为中心的管理理念,而在应用平台上,两者也共同具有显性知识与隐性知识同时开发的核心内容。因此,Web2.0为知识管理引入更多的关键应用,提供了一个知识主动推送的管理模式,增强知识个性化、易用性和易交流性,为知识共享搭建了良好的平台。4.Web2.0环境下的企业知识管理系统的实现。通过对企业及企业员工的知识管理需求分析,建立知识共享、知识分类与组织、知识获取、知识交流、知识创新、评估反馈、知识地图等几大管理功能模块。针对这些需求,在系统的服务层中引入面向服务架构(SOA)理念,灵活整合系统应用服务,从而完成从用户层、知识门户到知识逻辑层、数据访问层、知识存储层的六层知识管理系统的灵活调用。更多还原

【Abstract】 Today’s society is the era of knowledge economy, knowledge management has become an effective tool for promotion and change business management. By using the planning system, in-depth knowledge of combing, a reasonable knowledge management platform and promote the use of IT , knowledge management has become an important tool to enhance organizational intelligence, improve management efficiency and enhance their overall competitive advantage around the excellent enterprises and institutions at home and abroad.However, the enterprise knowledge management system does not take full advantage of its knowledge sharing and management capabilities powerfully at this stage. As the Web2.0 era is coming, it has brought a new inspiration to enhance knowledge management’s effectiveness, and promote innovation and application of knowledge. Integration of Web2.0 concepts, methods and techniques, knowledge management will be more emphasis on the process of learning and innovation, the user participated in "writeing", "contribution" and the process of collaborative interaction of the knowledge content independently, both inside and outside groups of the organization collectived intelligence gathering, the formation of knowledge creation, organization, updating, exchange and sharing has brought lots of opportunities for enterprise development.Based on this, from the content and characteristics of knowledge management, this paper will analyze the relationship between knowledge management and business development, and summarized the various problems of the existing knowledge management system. Through the detailed study of the knowledge which Web2.0 related, analysis indicates that the impact of Web2.0 on enterprise knowledge management, to complete the requirements description and the overall design of the enterprise knowledge management system. Overall, the article is divided into four parts:1. Knowledge management and the related knowledge of Web2.0. On the one hand, detailed introduced the relevant content from knowledge to knowledge management, analysis the role of the knowledge to the enterprise and staff development, and pointed out the difference and connection between the two of them. On the other hand, introduced the development of Web2.0 concept and current characteristics, and by introducing some typical applications as Blog, Wiki, Rss, SNS, IM, BookMark, Tag, Digg, Ajax, etc which are dependent on Web2.0, fully demonstrating the technology advantage and ideological innovation when Web2.0 exist in the knowledge management technology.2. Analysis the current problems of knowledge management. Through the study of the reason why the enterprise implement knowledge management, analysis the obstacles of the existing knowledge management system from three major points on respectively, those includes the enterprise knowledge management, enterprise personnel and knowledge management system. First, the enterprises lacked the correct knowledge of management knowledge; second, the lack of attention to personnel training; third, the lack of effective incentive mechanism during the knowledge management process, ignore the user experience and the innovation of knowledge, impediment to the development of knowledge seriously; finally, the knowledge management system itself too demanding, the system lacks flexibility, resulting in a tremendous waste of resources.3. Web2.0’s contact and influence for enterprise knowledge management. In theory, Web2.0 and knowledge management also have a user-centered management philosophy, and in the application platform, they are common to the core content which is developing explicit knowledge and tacit knowledge at the same time. Therefore, Web2.0 broght in more critical applications to knowledge management, providing a knowledge management mode that is initiative to push, and enhance knowledge of personalization, ease of use and ease of communication, build a good platform for knowledge sharing.4. To achieve of Knowledge Management System on Web2.0 environment. Through knowledge management needs analysis between enterprises and employees, built some major management function modules, including knowledge sharing, knowledge classification and organization, knowledge acquisition, knowledge communication, knowledge creation, evaluation feedback, knowledge maps. In response to these needs, the service-oriented architecture (SOA) concept will be introduced into the service layer in the system, integrated the system applications flexible, accordingly complete call flexibility from the user layer, the knowledge portal to the knowledge logic layer, knowledge data access layer, knowledge storage layer.更多还原