【作者】 王欣；

【导师】 李生； 宋丹；

【作者基本信息】 哈尔滨工业大学 ， 软件工程， 2008， 硕士

【摘要】 伴随电信行业的迅速发展与转型,电信业务的种类和用户需求也逐渐提升,传统的以资源管理为主的策略已经转变,以高效的业务开通过程支撑电信业务的流转占据了重要位置。电信行业迫切的需要采用新技术,提高对业务开通过程的管理能力,为更好的分配资源和业务的开通提供软件技术保障,为此,以工作流技术为支撑的业务开通模块应运而生。业务开通模块是通过合理组织电信后端各部门以及各组织间的有序工作,来按时向用户提交他们所需要的合格电信产品的软件模块。该模块通过集中统一接口,实现前、后端主要业务系统的贯通和信息有机交互,同时通过全程查询和跟踪定单、工单的处理状态和处理时限,确保产品按时交付及对业务信息进行有效管理,并为业务信息的分析提供相关的决策支持。本论文的课题来源是电信业务运营支撑系统的业务开通模块,课题首先介绍了业务开通模块在国内外的发展现状,及其在运营支撑系统中的重要作用,从业务能力和技术能力的角度分析了模块开发的重要性,并在分析研究工作流技术的基础之上,对模块进行了分析、设计和实现。主要涉及的子模块有定单管理、工单管理、日常工作处理、监控管理及异常管理。模块的实现使用了浏览器/服务器模式结构(Brower/Server,B/S),用Spring框架整合了Webwork技术和Hibernate技术对模块的实现提供支持,同时用Freemarker技术对浏览器页面进行设计并为页面和逻辑数据的交互提供了直接的实现方式。对完成模块功能所涉及的页面布局机制、页面跳转机制及接口机制进行了实现,完成了各功能模块的开发,形成了一个独立的、高效的业务开通模块。更多还原

【Abstract】 Along with the rapid development and transformation of telecom business, the category of telecom business is growing and the customers’requirement is rising. The traditional strategy of managing resource has been transformed to high efficient service fulfillment processes, which plays an important role in supporting telecom business movement. This forces telecom business to adopt new techniques in order to increase the capability of arranging service fulfillment processes. This also better dispatches resource and service fulfillment to provide technical guarantee. Therefore, the module of service fulfillment based on work flow technology is born in this context.The module of service fulfillment is to properly organize every department of the back end of telecom making them to work under a consistent order. It also provides regular telecom products to their customers in required time. This module integrates unified interfaces in order to implement the transfixion and information interaction between back end and front end. Meanwhile, it supports requiring through the overall processes and tracing the performance states and disposing time of orders and works. The functions of this module are to guarantee the delivery of products in required time and effective management of business information, supporting to decision making for analysis of business information.In this paper, the subject is associated with service fulfillment modules in telecom business application supporting system. It firstly introduces the current states of the service fulfillment modules both in China and abroad and the important effects in telecom business application supporting system. Then it analyzes the importance of developing this module from the business function point of view and technique function point of view. After, basing on the studies of work flow technique, we analyze, design and implement the module. The detail sub modules are included order management, work sheet management, daily working management, monitor management and exception management.The implementation of these modules is based on B/S architecture. It adopts String framework to integrate Webwork and Hibernate technique. At the same time, Freemarker technology provides design for browser pages and interaction of logical data and supports the mechanism of page layout, page skipping and interface reaction. The developments of each sub module construct an independent and efficient application of service fulfillment module.更多还原