【作者】 陈清；

【导师】 蒋云根；

【作者基本信息】 华东师范大学 ， 行政管理， 2011， 硕士

【摘要】 20世纪70年代以来,随着新公共管理运动和政府改革运动在全球范围内的蓬勃兴起,世界上许多国家的公共部门都经历了重大的变革。其中,政府摒弃垄断性的公共服务直接生产模式,将部分公共服务外包给企业或非营利组织,成为备受瞩目的公共服务供给模式。利用政府公共服务外包,降低成本,提高公共服务的效率和品质,已成为一种流行的思想理念,对公共行政的理论与实践均产生了深远的影响。目前,我国正处于经济社会持续平稳较快发展的时期,公众对公共服务的需求不断增加,但公共服务特有的“搭便车”特征,使公众对公共服务的支付意愿不会明显增加,政府有限的财力总也赶不上公众需求的增长速度。政府公共服务外包理念的确立和具体应用,是对公共服务体制的破冰尝试,有利于弥补政府资金不足,提高公共服务的效率和品质。从全国范围来看,已有近二十个城市在园林绿化、环境卫生、垃圾清运、动物防疫、居家养老、环卫清洁、公共交通、残疾人扶助等公共服务领域引入外包模式,并取得了一定成效,但也相应地存在一些问题,如政府内部管理失控,公共服务外包途径较为单一,外包活动易滋生腐败,合同制度缺乏可操作性,考核及激励机制缺失,监督体系不健全等,这些问题将影响政府公共服务外包的效果。本文拟通过分析问题,为完善我国政府公共服务外包提供对策建议。全文分为五个部分。第一部分是绪论,着重阐述了论文的选题背景、研究意义,分析了国内外相关研究现状,说明了研究方法、论文框架。第二部分是政府公共服务外包的相关概念及理论依据,使读者对政府公共服务外包有初步的了解。第三部分是国外政府公共服务外包的实践及经验,梳理西方发达国家政府公共服务外包的实践,总结其经验和对我国政府公共服务外包的启示。第四部分是我国政府公共服务外包的现状与问题,介绍了我国政府公共服务外包的发展历程及成效,分析了其存在的问题。第五部分是针对问题,提出强化政府内部管理,丰富公共服务外包途径,开展公开透明的外包活动,改进服务外包的合同制度,建立科学的考核激励机制,完善外包监督体系等完善我国政府公共服务外包的对策。更多还原

【Abstract】 70 years since the 20th century, with the movement of new public management and government reform thriving in the global range, the public sectors in many countries have undergone the significant changes. Among them, the government outsourcing of public services has become the high-profile and widely-use model concerning public service provision. The use of outsourcing has become a popular idea for governments to improve the quality of public service as well as cut the costs, which has a profound impact on the theory and practice of public administration.At present, China has undergone the rapid economic development. The public increasing demands for public services cannot be fully satisfied. The public services have the unique feature of free ride, which leads to the limited pay willingness. The total financial resources cannot keep up with the increasing growth of public demands. In use of outsourcing, the government will have more funds to improve the efficiency and quality of public services. Around the nationwide, nearly twenty cities has introduced the outsourcing in public-service areas including landscaping, sanitation, garbage removal, animal epidemic prevention, home care, cleaning, public transport and disabled assistance. This model has achieved some success, but problems still exist which will affect the outcomes.This article is divided into five parts. The first part is the introduction. The author demonstrates the background and significance, analysizes the related research at home and abroad, describes the study methods and framework. The second part is the related concept and theoretical basis of the outsourcing. The third part is the practice and experience of the foreign countries. The fourth part describes the present situation and discusses the problems in the outsourcing of government’s public services. The fifth part provides solutions to the problems such as strengthening the internal management, enriching the outsourcing channels, carrying out the open and transparent outsourcing activities and improves the contract system.更多还原