【作者】 李静；

【导师】 熊伟；

【作者基本信息】 浙江大学 ， 企业管理， 2011， 硕士

【摘要】 区别于一般的工业品和消费品,软件的需求更加复杂和多样。随着2000年千年虫问题、美国“哥伦比亚”号航天飞机解体等事件的相继发生,软件失败造成巨大代价让人们开始关注软件的可信性保障问题。质量功能展开(QFD)方法是软件质量保障的重要方法,它以需求为驱动,从源头上对质量进行保证。本文在传统质量功能展开方法的基础上进行改进,将灰色系统理论应用到质量屋过程中,提出了基于灰色系统理论的软件规划质量屋模型,克服原方法的缺陷,为软件可信性保障打下坚实基础。本研究首先回顾了软件质量保障技术和灰色系统理论的相关内容和最新研究成果,在此基础上,总结目前的研究存在的问题。然后,以以往的研究为基础,提出结合灰色系统理论与QFD的软件规划质量屋模型。最后,与某高校计算机学院教授合作,将改进模型应用到航天软件实例中,验证了方法的有效性和可行性。本文的研究成果在于：1)系统的归纳和提炼了软件的可信性需求；2)提出了基于灰色理论和质量功能展开方法的软件可信性保障模型；3)将模型应用到航天可信软件的质量保证实例中,提高软件的可信性；4)创造性的提出了“灰色软件规划质量屋”的概念；更多还原

【Abstract】 Compared with industry products and consumer goods, the requirements of software are more complicated and diversified. After millennium bug in 2000 and the disassemble of STS Columbia happened, causing tremendous cost, the dependability of software attract people’s attention.Quality Function Deployment (QFD) is an important method for software quality assurance. It is customer oriented and ensure the quality from the front stage of software development., transferring users’ needs (UNs) to technical characteristics (TCs). Based on the traditional method of QFD, this paper combine the Grey Theory and QFD, propose an refined model of software planning house of quality (HOQ), avoiding the defect of traditional measures.This study first had a review of the research about software quality assurance and Grey Theory, summarizing the defects in current study. Then, based on the review, proposed the software planning house of quality model combining the QFD and Grey Theory. Finally, applying the improving model in the aeronautic dependable software. The application testified the effectiveness of the model.The results of this study contain:(1) The dependable requirements of software are systematically summarized;(2) A refined model of planning HOQ of software combing QFD and Grey theory is presented;(3) The improving model is applied in the aeronautic dependable software to improve the dependability.(4) A new concept called "grey planning house of quality" is put forward in the study.更多还原