【作者】 郭勇；

【导师】 黄磊；

【作者基本信息】 北京交通大学 ， 信息管理， 2009， 硕士

【摘要】 随着现代港口物流的快速发展,港口企业面临着快速变化的市场、日益激烈的竞争环境、越来越高的客户要求。如何优化企业业务流程,降低运营成本、提高服务质量成为企业关注的重点。汽车疏运流程是港口物流的重要组成部分,对港口库场资源的利用效率和货主的提货成本有非常重要的影响。业务流程优化是帮助企业在业务流程操作上获得重大改进的系统方法。业务流程优化的目标是通过提供期望的结果来提高流程的有效性,通过最小化资源利用来提高流程的效率。本文首先从港口资源利用和客户服务质量的角度提出了本选题的研究背景、目的和意义。然后提出了论文涉及到的理论、原理和思想,描述并分析了现行港口企业汽车疏运流程以及存在的问题,提出了优化后的汽车疏运流程和流程优化指标体系,并利用广州港集团新沙港务公司的调查数据对优化后的汽车疏运流程进行了初步评价。最后,对汽车疏运作业进行了系统设计和实现,包括系统架构设计和系统功能设计,系统实现采用富客户端(RCP,Rich Client Platform)架构和技术。本论文的价值在于,能够将业务流程优化的理论与港务公司的具体业务流程优化实践相联系,并充分利用信息技术和信息系统的优势,将港口汽车疏运流程中的人、数据有机的结合起来,实现港口工作效率和客户满意度的共同提高。更多还原

【Abstract】 With the rapid development of modern port logistics,the port enterprise are facing with rapidly changing market,the increasingly intense competitive environment and more customer requirement.It is becoming the focus of the businesses to improve business process,reduce operate cost and increase service quality.As an important part of port logistics,truck distributing process plays an important role on to the use of port field resource and delivery cost of customer. BPI(Business Process Improvement) is a system methos to help enterprise get major improvement on business process operation.The goal of optimizing business processes is to improve effectiveness and the efficiency of the process through providing expected result and minmizing the use of resource.Firstly this paper introduces the research background,purpose and significance from the viewer of the use of port resource and customer service quality.Then through the analysis of the problem of the older truck distributing process,it introduces the optimizated truck distributing process and process optimizating index system.At last, the paper does the job of system disign and implement.System design includes system architecture design and sytem function design.System implement uses the RCP(Rich Clent Platform) structure and technology.The value of this paper is to combine the theory of Business Process Improvement to the practice of specific business process optimization in port company,and make full use of information technology and information system to link the works with datas in the port truck distributing process.Finally implement the purpose of improving work efficiency and customer satisfaction.更多还原