【作者】 胡新逢；

【导师】 李爱梅；

【作者基本信息】 暨南大学 ， 企业管理， 2008， 硕士

【摘要】 绩效管理作为一个将组织战略、资源、业务和行动有机结合的完整的管理体系,已受到国内外理论界、企业界的广泛关注。医院绩效是指医院的业绩、效率及效益,是医院经营和管理状况的客观反映,而医院绩效考核则是医院绩效管理的核心。受医学模式变化及国家政策的影响,我国综合医院面临着竞争日益激烈的挑战。要取得生存与发展机会,需要培育与提升竞争优势,这也为综合医院打造核心竞争力提供了良好契机。医院绩效考核分为医院整体层面、部门层面和个人岗位层面,本文集中于研究综合医院急诊科医疗岗位的绩效考核KPI体系,以绩效考核理论和国内外医院绩效考核的比较研究为基础,综合运用了文献研究、医生访谈、问卷调查、专家咨询赋权等方法,构建了综合医院急诊科医疗岗位绩效考核KPI体系。论文最后还从绩效考核结果的运用、绩效反馈等方面,对急诊科医疗岗位绩效考核的KPI体系进行了探讨。本文的研究对综合医院急诊科医疗岗位的绩效考核具有促进作用,研究结论对于同样背景医疗机构绩效考核的改进具有借鉴意义。更多还原

【Abstract】 The performance management has received widespread attention from domestic to foreign theorists and enterprisers as a management system integrating the strategy, resources,business and actions.The hospital performance is the achievement,efficiency and effectiveness.It is the objective reaction of hospital’s management and administration while the central matter is performance evaluation.Influenced by the changes of the medicine pattern and the policies,the Chinese general hospitals are facing the challenges which the competition drove day by day.This provides a good opportunity for the general hospitals to win the survival,cultivate and promote the competitive advantage,as well as the core competition.The general hospital performance evaluation can be divided into three part:the hospital level,the department level and the personal level.Through summarizing the performance management correlation theories and comparative research between domestic and foreign hospitals,the article focus on the personal level performance evaluation in the emergency department,and uses the theory of performance evaluation,questionnaire investigation, discussion,expert consultion and material analysis and so on the methods.At the end,the paper constructs the KPI system of the doctor in the emergency department.Finally,the paper discusses the apply of performance evaluation result and the performance feedback from the perspective of doctor in the emergency department.This research will promote the performance management of general hospital.It is conclusion also have a model significance to other hospital’s emergency department who has faced the similar reform difficulties.更多还原