【作者】 李铮；

【导师】 涂锦；

【作者基本信息】 西南交通大学 ， 工商管理， 2008， 硕士

【摘要】 随着我国体制改革的不断深化,民营中小企业已经成为推动中国国民经济高速发展的一支重要力量。绩效考核体系行业性的规范化,作为政府对中小企业行政制度管理工作中的重要创新,对于提高企业绩效,改进企业经营工作,建立行业规范,运转协调,公正透明,廉洁高效的绩效管理体制,都具有重要的补充作用。目前,我国已有一些针对国有企业绩效考核课题,但是针对民营中小企业的绩效考核的研究还不太多。绩效考核是企业人力资源管理工作的重要内容之一。它是企业人员明确岗位责任的前提,是企业确定岗位调配的基础,是企业进行人员培训和确定劳动报酬的依据,更是企业激励员工改善绩效,促进员工与企业共同成长与发展的工具,以努力实现公司整体战略目标的有效手段。良好的适合一个企业的绩效考核体系,不但能充分调动员工的积极性,提高工作能力和业务综合素质,更能推动企业的可持续性发展。本文从一家中小型民营汽车维修企业DCH公司绩效考核体系的实施与优化案例分析出发,结合绩效管理理论,对实施过程中存在的问题、产生的原因进行了探讨,提出了有效的优化措施,并且通过这个案例引申出了中小民营企业优化员工绩效考核体系的思路与探讨。本文认为,绩效考核的实施过程应伴随着持续的沟通,是在“实施-反馈-优化-再实施”这样一个循环中不断深入和发展的,所以,优化是绩效体系实施方案中的重要的有机组成部分,也是企业深入推行以绩效管理为核心的人力资源体系的基础管理工作。本文希望对民营中小型企业在建立和优化员工绩效考核体系方面提供有实践意义的案例分析和有价值的行动方案,同时,也希望为其它背景的中小型公司提供参考。更多还原

【Abstract】 With the continuous deepening of China’s reform of economic system, private SMEs have exerted great influence on the rapid development of China’s national economy. Industrial standardization of the performance appraisal system, as an innovation of the government’s administration on SMEs, plays an important supplementary role in the improvement of an enterprise’s performance, in the advancement of an enterprise’s management, and in the establishment of a standard, coordinated, fair, transparent, clean and efficient performance appraisal system. There are already some studies on the performance appraisal of government-owned enterprises, but few studies focus on the performance appraisal of private SMEs.Performance appraisal constitutes an important part of the human resource management. It is a prerequisite of clear-cut division of labor, a basis of allocation of jobs, and a determinant of staff training and remuneration. It is also an important human resource management tool to motivate the staff to improve their performance, and to promote joint growth and development of the staff and the enterprise. It is an effective means of achieving a company’s global strategic goals. An effective enterprise-oriented performance appraisal system not only fully arouses the enthusiasm of the staff and increases their work competence and comprehensive qualifications, but also gives a great support to the consistence growth of the enterprise.This thesis discuses the implementation and optimization of the performance appraisal system of DCH company, a private SME of auto maintenance. Combined with the theories of performance management, it probes into the problems in the implementation and reasons behind. It then proposes some effective measures of optimization. Based on the case study, the thesis concludes with some approaches to the optimization of SMEs’ performance appraisal system. It holds that the implementation process of performance appraisal should be accompanied with consistent communication, and that it continuously deepens and develops in such a cycle as "implementation—feedback—optimization—reimplementation". Therefore, optimization is an important integral part of the implementation program of performance appraisal system.It is hoped that that this research could be a valuable case study and action plan for private SMEs to establish and optimize their performance appraisal system, and that it can provide a reference for other types of SMEs as well.更多还原