【作者】 韩素萍；

【导师】 杜兰英；

【作者基本信息】 华中科技大学 ， 企业管理， 2007， 硕士

【摘要】 知识经济时代的来临,提升了人们对高等教育的需求,作为我国高等教育发展的一支新生力量,独立学院应势而生。对于国家设立的普通高等院校,我国已经形成了较为完善的政府评价制度,但针对独立学院的教育评价指标尚未出台;此外,面对激烈的市场竞争环境,如何吸引、保留更多的优秀生源,成了独立学院发展进程中的关键问题。论文首先回顾了教育评价理论的研究成果以及我国高等教育评价发展的现状,针对独立学院教育评价体系的亟待构建的现状,确立了研究思路和研究方法。其次,遵循研究思路,论文将独立学院作为非营利组织进行考核,对客户满意理论、组织绩效评价理论以及非营利组织绩效评价理论和实践的研究成果进行了阐释,为构建评价指标体系的理论架构奠定了基础。接着,论文在第三章中借鉴非营利组织绩效评价指标要素、我国大学综合竞争力评价指标体系以及我国高职教育评价指标体系,针对独立学院的特殊办学定位,基于客户满意视角,搭建了其组织绩效评价指标体系的理论模型。最后,论文在理论模型的基础上,设计调查问卷获取样本,利用SPSS对样本进行信度与因子分析,萃取出绩效评价指标体系的第二级指标,并通过再次的信度分析,最终形成基于客户满意的独立学院绩效评价指标体系,并为独立学院的未来办学思路提供了一些建议。更多还原

【Abstract】 People’s needs of higher education have grown with the advent of the age of knowledge. As the supplement force, independent colleges have been born in China.In China, the evaluation system of higher education of the university hold by the government has already been prefect in certain degree. But aiming to the independent colleges, there is no relative evaluation system. In addition, how to attract and reserve more excellent students has become the core for the independent colleges, when facing the vigorous market.Firstly, the essay reviews research accomplishments of the higher education evaluation and the development in our country. Based on this, it presents the study method, when considering the vacancy of the higher education index of independent colleges.Secondly, following the study method, the essay analyzes the theory and application research of customers’satisfaction, organization’s performance evaluation and non-profit organization’s performance evaluation, which establishes the foundation of the theoretical evaluation index model.Then, based on the characteristics of the independent colleges, it constructs the evaluation index model theoretically from the view of customers, with the conferences of evaluation index of the non-profit organization, university’s competency and senior high education.Finally, based on the theoretical evaluation index model, the study designs the questionnaires to being samples. By analyzing the validity and the factor with SPSS, it forms the second-level index of the evaluation index model of the independent colleges from the view of customers, which form the whole evaluation index model after the re-analysis of the validity. Then, it gives some suggestions to the independent colleges by standing in customers’shoes.更多还原