【作者】 刘峰；

【导师】 裴成发；

【作者基本信息】 山西大学 ， 图书馆学， 2008， 硕士

【摘要】 面对当今世界呈现出的经济全球化发展趋势,要使企业获得和保持竞争优势将变得越来越困难。根据以资源为基础的企业观,资源是企业获得竞争优势的来源,而知识又是有效利用资源的基础,所以如何对知识进行有效的管理对企业获得和保持竞争优势越来越重要。企业知识管理是以知识为核心,把知识作为企业最重要资源的管理,是增强企业竞争力的重要手段,因而受到各类企业的重视,当越来越多的企业实施知识管理之后,衡量企业知识管理的实际状况就成了企业不断提高知识管理水平的一个重要环节,因而基于知识管理的企业绩效评价研究也就非常有意义。近30年来,学术界和企业界对企业知识的管理越来越重视,企业信息化和知识化呈现同步发展的趋势。20世纪70年代出现了自动化的实践和经验曲线,将隐性知识纳入管理研究的范围;80年代的企业文化强调创造适当的环境合成全体员工的贡献;90年代的核心能力和学习型组织的研究突出了企业的知识专长和通过学习获取核心能力的机制,客户关系管理强调了企业市场资本的重要性,并在此基础上产生了知识管理和知识资本的研究。近年来,我国已翻译出版了国外许多关于知识管理研究的著作,诸如《信息可视化与知识管理》、《知识管理导论——原理与实践》、《现代企业知识管理》等。国内不少学者迅速投入该领域的研究并发表了一系列的学术论文,涉及“知识管理”的大概有6856篇;涉及“知识管理与企业”的大概有2780篇;涉及“知识管理与企业评价”的大概有47篇。知识管理已成为国内学术界的前沿研究领域,进而波及企业界,引发了一个企业知识管理的高潮。在企业的实践中,知识管理作为企业可持续发展战略的手段已得到开展,有效的管理知识对企业获得和保持竞争优势来说是极其重要的。本文通过对国内外关于知识管理、知识管理绩效评价相关理论的综述,提出了一个新的知识管理定义和知识管理模型,在此模型的基础上讨论了知识管理内涵和知识管理具体理论框架,进行了知识管理绩效评价理论体系的分析和构建,参考了相关研究成果,尝试建立一套科学合理有效的知识管理绩效评价指标体系,运用专家评价法给与评价指标相应的权重,并采用模糊综合评价法进行了知识管理绩效评价的实证研究。更多还原

【Abstract】 Facing the world today showing a development trend of economic globalization, for enterprises to access and maintain its competitive edge will become increasingly difficult. According to resource-based business concept, enterprise resources are a source of competitive advantage, and knowledge is the basis of effective use of resources. Therefore, knowledge of how to conduct effective management of enterprises to access and maintain its competitive edge are increasingly important.Knowledge management is at the core of knowledge. Knowledge as the most important enterprise resource management, improve the competitiveness of enterprises is an important means by which enterprises of all types of attention. When an increasing number of enterprises, knowledge management, enterprise knowledge measure management has become the actual situation of enterprises continuously to improve the level of knowledge management becoming an important part, so the knowledge-based enterprise management performance evaluation study also very meaningful.In the recent 30 years, the academic circle and the business community takes seriously more and more to the enterprise knowledge’s management, the enterprise information and the knowledge-based present the synchronized development the tendency. In the 1970s the automation of the practice and experience, tacit knowledge into management study of the scope of the corporate culture. In the 1980s, core competencies and the study organization’s research has highlighted enterprise’s knowledge specialty and through the study gain core competencies mechanism, the customer relations management emphasized the enterprise market capital’s importance, and has based on this had the knowledge management and the knowledge capital research. The knowledge management has become the domestic academic circle the front research area, then affects the business community, has initiated an enterprise knowledge management high tide. In enterprise’s practice, the knowledge management obtained the development as the enterprise sustainable development’s method, the effective management knowledge obtained to the enterprise and maintains the competitive advantage is extremely important.Based on knowledge management at domestic and foreign, knowledge management performance evaluation of the theory of Review, this paper proposed a new definition of knowledge management and knowledge management model. On the basis of this model, this paper discussed the content of specific theories and knowledge management framework, A knowledge management performance evaluation system of analysis and theory building, made reference to the relevant research results, try to establish a scientific and rational and effective knowledge management performance evaluation index system, the use of expert evaluation method to give the corresponding evaluation index weight and adopt Fuzzy Evaluation of a knowledge management performance evaluation of the empirical research.更多还原