【作者】 周梅娟；

【导师】 陈建斌；

【作者基本信息】 湘潭大学 ， 行政管理， 2008， 硕士

【摘要】 政府职能的逐渐转变,公众对政府的服务能力要求越来越高,行政人员的工作压力问题也随之日益突显,要积极应对工作压力,并把工作压力转化为全心全意为人民服务的动力,必须培养行政人员的人格特质。本文旨在探讨行政人员人格特质与工作压力的构成、现状及关系,并提出相应的工作压力管理对策。本文首先阐述所研究的问题产生的现实背景和研究意义,提出本文的整体研究框架。在本文的研究中,采用了理论与实证、定性与定量相结合的研究方法,并依此分两阶段展开研究:第一阶段为相关理论研究,通过对以往文献研究的回顾,对所研究的问题作定性分析,提出本文研究的初步假设;在此基础上,进行问卷设计和调查,收集相关数据,为第二阶段的研究作准备。第二阶段为实证研究,是以第一阶段的理论研究为支撑,结合所收集的数据进行统计分析,对研究的问题进行定量判断,进一步明确行政人员的人格特质与工作压力的现状及关系。通过本文的研究,得到了如下结论:1.行政人员的人格特质在人口统计变量上的差异不大,整体人格特质体现出行政人员是一支有着较高责任感,情绪比较稳定的队伍。2.行政人员在不同性别、部门、级别、政治面貌、年龄、工作年限上的工作压力差异显著;但均感到工作本身的压力、职业发展的压力和组织运行的压力比较大,领导压力、角色压力和人际关系的压力一般。3.行政人员的人格特质与工作压力的各维度存在相关关系,且对工作压力各维度产生影响。据此,提出从培养行政人员人格特质的出发,科学管理行政人员的工作压力,主要有三个方面:1.注重情绪管理的科学性与艺术性;2.提高行政人员的工作自信心和胜任感;3.树立“以民为本”的责任感。通过本文的研究,可以了解行政人员人格特质与工作压力的现状,并为有针对性地培养行政人员人格特质及压力管理提供依据,有助于提高行政人员积极应对工作压力的能力,建设一支高素质的行政人员队伍。更多还原

【Abstract】 The government function’s gradual transformation, public is getting higher and higher to government’s serviceability request, administrative personnel’s working pressure question also day by day underlines along with it, must deal with the working pressure positively, and transforms the working pressure as wholeheartedly the power which serves for the people, must raise the ideal administrative personnel personality special traits. This article is for the purpose of discussing administrative personnel’s personality special traits and the working pressure constitution, the present situation and the relations, and proposes the corresponding working pressure management countermeasureThis article first elaborated studies the question produces the realistic background and the research significance, propose this article whole research frame. In this article research, has used the research technique which the theory and the real diagnosis, qualitative and the quota unifies, and launches the research according to this minute two stages: The first stage for the correlation theories research, through to the former literature search’s review, to the question which studies makes the qualitative analysis, proposed this article studies preliminary supposition.Based on this, carries on the questionnaire design and the investigation, the collection correlation data,prepares for the second stage’s research.The second stage is the empirical study, is take the first stage fundamental research as the support, unifies the data which collects to carry on the statistical analysis, carries on the quota judgment to the research question, is further clear about administrative personnel’s personality special traits and the working pressure present situation and the relations.Through this research obtained the following conclusion:1.Administrative personnel’s personality special traits is not big in the population statistic variable’s difference, the overall personality special traits manifests the administrative personnel has the high sense of responsibility, the mood quite stable troop.2.The administrative personnel in the different sex, the department, the rank, the political features, the age, working life’s working pressure difference are remarkable.But felt that work’s pressure, career development’s pressure and the organization movement’s pressure is quite big, the leadership pressure, the role pressure and interpersonal relationship’s pressure is ordinary.3.Administrative personnel’s personality special traits and working pressure various dimensions existence correlational dependence, and has the influence to working pressure various dimensions. Proposed that from raise ideal administrative personnel personality special traits’s angle embarking, the scientific management administrative personnel working pressure’s method, mainly has three aspects: 1.Pays great attention the mood management the scientific nature and the artistry.2.Enhances administrative personnel’s work self-confidence and the competent feeling.3.Sets up“take the people as the book”sense of responsibility.Through this research may understand that administrative personnel’s personality special traits and the work working pressure condition, and to raise administrative personnel’s ideal personality special traits and the stress management target-oriented provides the basis, is helpful in enhances the administrative personnel to deal with the working pressure positively ability, constructs a high quality administrative personnel’s troop.更多还原