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工作流技术在政务流程再造中的应用

An Applied Study of Workflow Technology in Government Process Reengineering

【作者】 陈永

【导师】 何耀琴;

【作者基本信息】 西南交通大学 , 行政管理, 2007, 硕士

【摘要】 本文主要研究工作流建模与工作流仿真技术在政务流程再造(Government Process Reengineering,简称GPR)中的应用。在总结归纳了研究的大背景的前提下,本文首先进入基础理论篇,对GPR的产生、应用原则以及实施的一般方法以及GPR对电子政务发展所起到的重要意义进行了阐述;然后又对工作流的定义、工作流管理系统的一般知识进行阐述。在此基础上进入本论文的核心内容,对工作流建模技术和工作流仿真技术在GPR中的应用进行了详细的阐述,然后以国家行政部门公职人员的招聘流程流程为依托,采用iGrafx流程分析优化软件,对工作流建模与仿真在GPR中的应用进行了实证分析。最后得出结论。本文在第四章中对petri网做了一些简单的介绍,并介绍了工作流网(Workflow Petri Net,简称WFPN)的一些基本知识。本文以行政部门中比较常见的公职人员招聘流程为例,重点介绍工作流建模和仿真技术是如何应用于政府的行政流程重组中去的,以此来得到一般结论,以此为行政部门应用上工作流技术改进流程和重组业务提供帮助,具有一定的现实意义。在文末总结了本文所取得的一些研究成果,并提出有待于未来值得进一步研究探索的方向。

【Abstract】 The paper mainly does research on the application of workflow modeling and workflow simulation technique in GPR (Government Process Reengineering). The framework of this paper is as follows: the first part of this paper is about foundation theories, introducing the creation of GPR, principles of applying GPR, general methods of implementing GPR and the importance of GPR in the development of E-Gov; then it gives some introduction on definition of workflow and information system of workflow management; the second part is the centre part of this paper, which gives details on the application of workflow modeling and workflow simulation technique in GPR, then takes the process of official recruitment in government as an example to make practical analyses by using process analyzing and optimization software-iGrafx . Finally it gets the conclusion. In chapter four, the writer introduces some basic knowledge about the mathematical theory of Petri Net and WFPN (Workflow Petri Net) so that the reader could understand this paper better.In this paper, it takes the general process of official recruitment in government as an example and makes emphasis on the application of workflow modeling and workflow simulation technique in GPR, which leads to the conclusion and could provide help for the government to optimize and reengineer the process by using this technique, that’s significant today.At the end of this paper, it shows the outcome of the research and suggests the direction of further exploration.

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