【作者】 徐媛；

【导师】 崔丽娟；

【作者基本信息】 华东师范大学 ， 应用心理学， 2008， 硕士

【摘要】 本研究旨在综合运用质的研究方法与量的研究方法探讨儿童福利院保育员的胜任特征体系。在文献分析的基础上,研究通过行为事件访谈法,确立了保育员胜任特征体系,包括各胜任特征项目的定义、行为描述和行为举例。经过计算归类一致性指数和编码信度系数,证明对访谈资料的处理是可信的。对优秀保育员发放胜任特征评价问卷,选出的胜任特征与胜任特征研究的项目基本吻合,证明了本研究保育员胜任特征体系的有效性。该研究为区分优秀保育员与一般保育员提供了理论参考和技术支持,有助于我国儿童福利院参考该胜任特征体系进行保育员的绩效考核和培训等,并为以后的胜任特征模型研究提供了借鉴意义。经过分析和讨论,本研究得出以下主要结论有:(1)通过对儿童福利院院长和人力资源部主任进行半结构化访谈,确定了区分优秀保育员与一般保育员的绩效标准,即工作能善于发现问题,避免差错事故发生;操作考试优胜者;积极参加上级部门及单位组织的各项活动,并获奖者。这个标准可以作为其他胜任特征研究区分优秀者与一般者的参考标准。(2)通过行为事件访谈法,探讨了儿童福利院保育员的胜任特征。儿童福利院保育员的胜任特征分为技术知识维度、能力维度、性格维度和动力维度等四个维度,包括成就倾向、统筹能力、生活护理知识、医疗护理知识、观察力、沟通技能、危机处理、适应能力、主动积极、反应速度、责任心等十一项特征。(3)通过问卷调查法,验证了胜任特征体系的效度,说明使用不同方法得到的胜任特征项目具有较高的一致性。更多还原

【Abstract】 The purpose of this dissertation is to explore the competencies of nursery governess in child welfare institutions in our country. The study is both qualitative and quantitative. On the basis of literature review, this investigation results in interviews with nursery governesses. The competencies of nursery governess are composed by definition of each competency, behaviors and examples. The result of Behavioral Event Interview is credible through calculate the Category Agreement and Coefficient of Concordance. And the validity of the research is proved by questionnaires accomplished by the high-performing nursery governesses participated in this study. The research provides new theoretical implications and technical references for dividing high-performing and average nursery governesses. So, this research is helpful to nursery governess management including job rating and training, as well as to following research in competency model area.The result of this study indicated:(1) The criterion of divide nursery governesses into high-performing and average was fixed by semi-constructed interviewing with the directors of child welfare institutions and the heads of human resource department. That is, be good at discover exceptions to avoid accident; winner of operational examinations; be active to participate competitions organized by higher authority and win. This criterion can be popularized to other research on competency model.(2) Competencies of the nursery governess are constructed through Behavioral Event Interview. The competencies consist of four dimensions: technical knowledge, capability, character and motion. And trend of accomplishment, plan capability, knowledge of daily life care, knowledge of medical care, observant, communication skill, capability of crisis management, adaptive capacity, activity, reaction velocity, responsibility are included in the competencies system.(3) The validity of the competencies system is verified by questionnaire survey, which proved that the competencies obtain high-consistency in different method.更多还原