【作者】 张虹；

【导师】 罗瑾琏；

【作者基本信息】 同济大学 ， 企业管理， 2008， 硕士

【摘要】 由于信息技术的发展、经济全球化等的作用，企业内部的社会关系发生了巨大变革，基于公平、安全等而存在的员工信任感呈现出不断下降的趋势。本研究通过实证手段，对企业文化对于员工信任度水平的影响进行研究，从而为企业通过企业文化建设的手段，提高员工信任度水平提供有针对性的建议。在对以往文献进行综述和回顾的基础上，明确了本研究的总体设计，并提出了相应的研究假设。本研究采用调查问卷法收集相应数据，对所获数据进行统计分析，验证假设，从而得到以下主要结论：1．员工对公司的信任度明显低于员工对直接上级的信任度和对同事的信任度。2．员工个人的不同属性会对其信任度水平产生影响，其中婚姻状况、年龄与员工对直接上级的信任度、对同事的信任度显著相关，性别与员工对公司的信任度显著相关。3．企业文化是员工信任度的影响因素，不同文化特质及其子维度对员工信任度的影响程度不同。其中，授权、团队导向、战略方向和愿景对员工对公司信任度的影响较显著。创造改变则与员工信任度呈负相关。4．根据研究所得的结论，为帮助企业提高员工对公司信任度提出有针对性的建议：(1)通过加强员工在公司内的参与性，可以有效提高员工信任度。(2)公司应形成相对稳定的业务模式和处事风格，经常性的创造改变不利于加强员工信任度。(3)通过强化员工对公司的使命感，可以进一步提高员工信任度。更多还原

【Abstract】 With the development of information technology and globalization, the social relationship inside the corporation has changed greatly. Employee trust, which is based on equity and safety, is gradually decreasing. This research aims at exploring the relationship of corporate culture and employee trust by empirical analysis, in order to provide the suggestions to the corporations who want to increase the employee trust by building corporate culture.Founded on the review of the previous research, this research specifies the design of the research, and then puts forward the hypotheses. By collecting the data through the questionnaire and analyzing the data by utilizing various statistical methodologies, the hypotheses are examined and the main conclusions of the research can be included:1. The level of employee trust on corporations is obviously lower than that on supervisors and colleagues.2. Demographic backgrounds have effects on employee trust. Marriage Status and Age have significant effects on employee trust on supervisors and colleagues. Gender has significant effects on employee trust on corporations.3. Corporate culture is one of the factors which influence employee trust. Different cultural traits and indexes have influence of different levels. Empowerment, Team Orientation, Strategic Direction & Intent and Vision have positive effects on employee trust. Creating Change has negative effect on employee trust.4. Based on the results of the empirical analysis, this research provides thesuggestion on increasing the employee trust:(1) To enhance the employees’ involvement within the company, can improve their trusts effectively.(2) A comparatively stable business model or working style shall be established in the company. To create changes frequently will harm the employees’ trusts.(3) To strengthen the mission of the company, can also improve employees’ trusts.更多还原