【作者】 张颖敏；

【导师】 朱福良；

【作者基本信息】 广东工业大学 ， 技术经济及管理， 2007， 硕士

【摘要】 随着全球经济的不断发展，市场竞争环境发生了巨大的变化，科技的进步以及需求趋于个性化、多样化使得产品的生命周期不断缩短，企业面临着缩短交货期、节约物流成本、提高顾客服务水平的多重压力，企业要取得竞争优势，必须将有限的资源集中用于其核心的业务上，满足客户的需求，而将物流运作环节外包给第三方物流服务商。自20世纪90年代以来，现代的第三方物流作为一个新兴的产业形态，得到了高速的发展，引起了企业界和理论界的广泛关注。企业逐渐认识到降低物流成本可以提高企业的利润，是企业的“第三利润源泉”，引入第三方物流服务可以为企业带来时间、成本、服务上的竞争优势，目前市场上出现了为数众多的第三方物流企业，然而物流外包过程是复杂的，而且受资源及环境等影响，发展水平参差，如何正确地选择第三方物流服务供应商是企业制定外包策略的关键问题。本文通过分析第三方物流服务商选择的相关理论，剖析第三方物流的特点及其产生的原因，并探讨了企业在面对物流外包问题时，选择第三方物流服务供应商的原则、方法和步骤。从第三方物流服务供需双方的角度，分析了影响物流外包成功与否的关键因素，采用定性和定量相结合的研究方法，从企业基本素质、物流运作成本、物流运作质量、财务状况以及发展能力五个方面建立了一个较为全面的第三方物流服务商的评价指标体系。在此基础上，将理论与模型、模型与应用研究相结合，构建了企业选择第三方物流服务商的FAHP-DEA综合评价模型。模型综合层次分析法和数据包络分析法对第三方物流服务商的综合评价，分别考虑了主观和客观偏好，使得评价结果符合实际。由于第三方物流服务商评价的复杂性，模型引入模糊数学的概念，将定性的指标进行模糊化处理，使得数据更具可比性。本文通过实证分析，验证了模型的可行性。从模型的结果分析，不仅可以为实例中的公司提供可选的相对DEA有效的服务商，还可以对这些服务商的投入与产出进行分析，企业可以根据实际需要选择最佳的第三方物流服务商。更多还原

【Abstract】 Along with the development of global economy, the market competition environment change hugely, technology develops and characteristics and diversified demands shorten the life cycle of product continuously, facing with pressure in shortening the time of delivery, cutting down logistics cost, and raising customer service level, business enterprises concern limited resources in core business to obtain competitive advantage, therefore outsource logistics operations to the third party logistics service company.As a new type of industrial, modern third party logistics develop fastly since the early 90s,it has extensive concern among business and theories field. Lots of third party logistics enterprises appeared, which develop in various level for the influences of resources and environment, how to select the right third party logistics service supplier is important to establish the outsource strategy for enterprises.This thesis analyzes the related theories of the third party logistics selecting, characteristics and creation reasons, researches on the principle, method and step of the TPL supplier selection for a business enterprise while facing with logistics outsourcing. Analyzing the key factors influencing the success of logistics outsourcing both on the supplier and demander’s angle, this thesis uses the research method integrating qualitative and quantitative analysis, establishes synthetic performance evaluation indicators system of the third party logistics supplier from five angles, namely basic qualities, logistics operation cost, financial status and future development ability. It integrates theories and models、models and application researches into the model of FAHP-DEA to synthetically evaluate the performance of the third party logistics. The model integrates the merit of Analytic Hierarchy Process(AHP) and Data Envelopment Analysis(DEA), it makes the evaluation match reality for considering subjective and objective preference. It uses fuzzy method to the qualitative indicators to improve their compairitiveness.By experimental research, verify the validity of FAHP-DEA model. As the result of the model giving, we not only can select the relative DEA effective suppliers among the list TPL suppliers, but also can analyze the inputs and outputs of the company, therefore enterprise can select the most right third party logistics service company according its need.更多还原