【作者】 王觅也；

【导师】 胡培；

【作者基本信息】 西南交通大学 ， 企业管理， 2007， 硕士

【摘要】 随着我国经济的发展和技术的进步，第三产业迅速兴起，从事脑力劳动的白领工作者群体日益庞大起来。社会巨大的竞争，使得员工的压力与日剧增，角色压力、工作倦怠等问题也日渐普及，由此严重的威胁着员工的身心健康，也给企业带来巨大的危害，因此关注职业压力问题迫在眉睫。对于角色压力和工作倦怠的研究，国外已有了一些丰硕的成果，在我国还处于起步阶段。对于角色压力和工作倦怠的结构尚存在一些争论，而且大部分实证研究都集中在医护、教师等助人行业，对于角色压力的结构探讨、角色压力与工作倦怠两者之间的影响关系，在我国尚未有人系统的加以分析。本研究在国外以及台湾地区相关研究成果的基础上，以我国南方都市白领为样本，采取访谈和问卷调查等方法，对上述问题进行探讨。本研究主要分为四个步骤：第一，在前人研究的基础上，提出角色压力的四维结构，建立角色压力与工作倦怠的初始模型；第二，参考国内外应用较多的量表，通过访谈和预测试的方式对量表进行修改；第三，发放正式问卷，将搜集到的数据用SPSS12．0进行因子分析，验证了角色压力的四维模型和工作倦怠的三维模型，然后采用Pearson相关和多元线性回归方法对角色压力、工作倦怠之间的关系进行详细分析，然后再探讨人口统计学变量和组织变量对角色压力、工作倦怠的影响，以及对其关系的调节作用；第四，提出相应的管理建议。通过实证研究分析，本研究构建的模型大多数路径都得到了支持，人口统计学变量、组织变量对角色压力和工作倦怠的影响较小，对其关系存在一定的调节作用。其结果是对“角色压力—工作倦怠”关系的完善，也为企业的压力管理提供了理论性的指导。更多还原

【Abstract】 It is important to pay more attention to the occupational stress. With the development of the economy and the technology, the white-collar has increased to unprecedented number. As the great competition in society, the white-collar has suffered from a variety of stresses, such as role stress and job burnout, and it may result in less healthy of the employee and greater harmful of the organizations.There are a lot of researches on role stress and job burnout in abroad, while in China little have been done on this topic. There are some debate of the structures of the role stress and job burnout, and most researches focus on helping professions such as nursing, education, and social work. However the researches on role stress’s structure and the relationships between role stress and job burnout haven’t be analyzed perfectly in China.Based on results of foreign scholars and Taiwan scholars, I collected white-collar in some south cities as samples, and used several methods such as interview, questionarie to analyse the questions above. There were four steps to discuss: firstly, I supposed a four-factor structure of the role stress, and set up original model about relationships between role stress and job burnout; secondly, I revised the instruments of role stress and job burnout; thirdly, I used the methods of factor analysis, correlation analysis and regression analysis to validate the original model above, and then discussed the effect of the demographic characteristics and organizational characteristics; finally, some suggestions were giving.Above all, the original model has been supported partly, and the demographic characteristics and organizational characteristics play a role on the relationships between role stress and job burnout. The result of this thesis will be a supplement to the relationship between role stress and job burnout, and will help the organization to do some management of stress.更多还原