【作者】 赵伟；

【导师】 孙吉贵；

【作者基本信息】 吉林大学 ， 软件工程， 2006， 硕士

【摘要】 本文主要论述了业务运营支撑系统(BOSS)和下一代运营支撑系统(NGOSS)的产生的背景和定义,业务运营支撑系统在电信运营企业中的作用。重点介绍了鞍山网通公司业务运营支撑系统在建设过程中业务功能的设计和实施情况,系统割接期间新老系统的衔接和数据一致性问题。鞍山网通公司业务运营支撑系统包括综合服务平台系统、计费账务系统、联机采集综合预处理系统、综合结算系统、交换网网管系统和资源系统六大子系统,同时这六大子系统还与其他的应用系统存在接口,确保数据的统一。BOSS网管系统能够处理鞍山公司现有的固话、宽带、小灵通、智能网、网元出租等业务,实现从前台受理到后台服务一个整体过程,实行业务工单自动运行、客户投诉处理、SLA管理协议、资源数据查询、计费数据检索、用户故障派单等。可以实现针对不同客户的从客户受理、资源确认、计费数据采集处理到售后服务的一体化服务,支持SLA服务模式。本人主要负责电信业务的管理工作。在新一代的业务运营支撑系统BOSS网管设计中,根据鞍山公司的更多还原

【Abstract】 With the violent marketing competition of Chinese Telecommunication, with many new businesses e.g. broadband, mobile telephone business etc. coming out, the former synthetic business computer management system can not satisfy the needs of the business management, a new business management system which can accord with the demands should be established urgently. The Chinese Telecommunication Group Company wants to establish a new-generation Business Support Running System BOSS to realize the innovation of enterprise management and system reform.According to the current conditions of Business Support Running System of Chinese Telecommunication Group Company, I probe into the necessity, feasibility of business support running system, put forward the development thought of Business Support Running System BOSS and the function design of the network system.The main function of Business Support Running System BOSS is to synthesize the users’materials and the different kinds of resources of telecommunication enterprises to realize the concentration management of the fixed telephone, broadband and mobile telephone and information compatibility of relative production sectors, and also provide different kinds of telecommunication business services to the society .The construction target of BOSS System is to establish a business support platform for the whole marketing business ; to establish a complete, compatible customer resource management system with CRM method to realize the whole concentration management of information compatibility , product management ,user management , channel management, service management. The main targets are as followed:1) To establish the integrated three-grade customer resource of customer, account, user, realize the complete concentration management and compatibility, intensify the idea of“centralized by the customers”.2) To realize the complete product management system, with the centre of products, support the marketing pattern of flexibility and diversity. To support the business unity of mobile telephone, fixed telephone and broadband. Satisfy the marketing demands, get the marketing information correctly on time.3) To support the SLA management, as the base of dynamic resource management, to look actively for the quality problems of更多还原