【作者】 李珈；

【导师】 王志杰；

【作者基本信息】 重庆大学 ， 管理科学与工程， 2006， 硕士

【摘要】 21世纪人类已经进入了知识经济时代,知识已经成为企业生存和发展的战略性资源。作为最活跃的经济主体,企业面临着经济环境和竞争环境的急剧变化,企业的活力、竞争力和发展力,越来越取决于企业对知识的管理。而知识共享管理更是企业知识管理中的一个重点和难点。为了有效实施知识管理,提高知识创新的能力,企业必须进行知识共享,因此消除企业知识共享中的障碍对企业知识管理有着重要意义。传统的研究主要对技术手段、组织结构、企业文化等知识共享的客观障碍进行分析,但这远远不够。因为知识具有“垄断性”,同时作为知识共享的主体通常都不愿意共享知识。所以,从知识共享的主观障碍角度来分析知识共享问题具有较强的理论和现实意义。本文依托国家自然科学基金( 70002008 )和重庆市自然科学基金(CSTC2004BB0228)资助开展研究,首先对知识共享的国内外研究现状进行了综述,分析了企业开展知识共享的意义;通过对知识的分类和知识共享的SECI模型的分析,指出企业知识共享是企业知识创新的基础以及企业知识共享主要是隐藏在人们头脑中的隐性知识的共享;通过对知识共享主客体以及知识共享过程的分析,指出知识共享的主体可以分为知识拥有者、知识接收者、知识管理者;通过对知识共享中存在的普遍障碍分析及对知识共享客观障碍的对策总结,指出知识共享主观障碍是知识共享中的最根本的障碍,并且还通过博弈模型分析了存在于知识共享中的主观障碍;最后,对知识共享的参与人员进一步划分为知识型员工与知识主管两类。对知识主管的分析主要分析其任职的要求及其在知识共享中的职责,而对知识型员工的分析主要采用物质激励、环境激励、精神激励三方面相结合的激励模型。通过分析平衡记分卡与知识共享的整合,提出了建立知识共享平衡记分卡的可行性,初步探讨了平衡记分卡在企业知识共享的应用。在结论部分总结了全文,指出了研究的不足及其需要进一步研究的方面。本论文通过理论研究和博弈模型分析,提出了如何消除基于个体主体的企业内部知识共享主观障碍的对策,希望对企业内部知识共享的实践起到一定的借鉴意义。更多还原

【Abstract】 In the 21st century, an era of knowledge-based economy, knowledge has become a strategic resource for the survival and development of enterprises. As the most active economic entities, enterprises are facing with the rapidly changing environment of both economics and competitiveness. Enterprises’vitality, competitiveness and development efforts, are increasingly dependent on corporate knowledge management. And the management of knowledge sharing is the focus and difficulty in enterprise knowledge management. To enhance the ability of enterprises knowledge innovation, and to effectively manage enterprise knowledge, knowledge must be shared in security, thus removing obstacles to enterprise knowledge sharing is very important. Traditional research mainly focused on impersonal obstacles to the sharing of knowledge, however, it is not enough to analyze enterprise knowledge sharing only through technical means, organizational structure, and business culture perspective, for knowledge is "monopolistic" in the sharing of knowledge, and staff members involved in knowledge management are unwilling to share knowledge. Thus, this paper studied knowledge sharing from its subjective obstacles.This paper is funded by National Natural Science(70002008) and Chongqing Natural Science fund (CSTC2004BB0228).First, this paper reviewed literatures about knowledge sharing, and analyzed the significance of knowledge sharing. Through classification of knowledge and SECI model analysis of knowledge innovation, this paper pointed out that knowledge sharing is the basis of knowledge innovation, and shared knowledge is mainly tacit knowledge hidden in minds of people. By analyzing subjects and objects and the process of knowledge sharing, this paper pointed out that the subjects of knowledge could be classified into knowledge owners, knowledge recipients, and knowledge managers. Through analyzing the universal presence of obstacles to knowledge sharing and summing up responses to these obstacles, this paper also pointed out subjective obstacles are the most fundamental obstacles to knowledge sharing, and further explored subjective obstacles by game-theory modeling. Finally, this paper classified personnel involved in knowledge into knowledge managers and ordinary staffs. We analyzed the position request of knowledge managers as well as its role in knowledge sharing, and adopted stimulating model combining material stimulation, environment stimulation, and spirit stimulation together to analyze ordinary更多还原