【作者】 曹龙；

【导师】 陈菊红；

【作者基本信息】 西安理工大学 ， 管理科学与工程， 2006， 硕士

【摘要】 知识管理对组织发展和企业运营的巨大推动作用在理论界和实业界已经普遍得到了承认。虚拟团队是适应跨职能、跨组织、跨地区和跨文化等具体环境下在群体范围内实施和应用知识管理的有效组织形式。虚拟团队的优势来自于不同成员的各类专业知识,团队成员间知识共享的过程中跨学科知识的协同效应和倍增效应是新技术攻关、新产品研发等知识创新型活动的关键。论文把管理理论知识和管理实践知识相结合,对虚拟团队管理中的知识共享问题进行了研究。首先,以虚拟团队和知识共享的相关理论为基础,对虚拟团队的优势,虚拟团队背景下知识共享的特征、动因和共享模型等问题进行分析,得出虚拟团队中知识共享的特征是基于网络平台的知识共享,虚拟团队共同的目标是其知识共享需求产生的根本原因,揭示了虚拟团队中知识共享的内在机理是成员完成任务时向其他实体的知识求助和知识援助。以此为基础,提出了虚拟团队中知识共享有效性的概念和评价指标体系,将其概念定义为虚拟团队成员的知识共享活动对完成虚拟团队共同目标的贡献大小,并从态度和行为两方面构建了其评价指标体系。其次,根据调查问卷中反映出的问题归纳了虚拟团队中知识共享有效性的影响因素。包括成员间的信任程度、沟通的有效性、团队文化、团队类型、人力资源管理及其它影响因素。针对归纳出的影响因素,研究并提出了应对的策略,包括搭建适合虚拟团队的群件系统,设置首席知识官(CKO)来协调成员间的知识共享活动,加强虚拟团队的信任管理,营造成员认同的知识共享为导向的团队文化,构建体现知识共享绩效的激励机制等。最后,对西安北方华山机电有限公司进行实证研究,利用所归纳出的虚拟团队中知识共享的影响因素和应对策略对华山公司在虚拟团队管理中知识共享方面的探索进行了分析,并提出了改进思路。更多还原

【Abstract】 The great effect of knowledge management for organization development and enterprises operation has generally been recognized in theory and in industry. Virtual team is the exactly suitable organization patterns to implement and apply knowledge management in groups which is under the specific environment that is cross-functional, cross-organizational and trans-regional and cross-cultural. The advantages of virtual teams rest with the different kinds of professional knowledge which the members own, and the knowledge synergy effect and the knowledge multiplier effect which is produced by the cross-subject knowledge sharing process within the members are the key of the activities of knowledge innovation, for instance, the new technique breakthrough, new product development and so on.The management theory knowledge and management practice knowledge are combined in this paper to study the problems of knowledge sharing in virtual teams. Firstly, the feature, causation and model of knowledge sharing in virtual teams are analyzed based on the correlative theory of virtual teams and knowledge sharing. And concludes that the feature of knowledge sharing in virtual teams is knowledge sharing based on network, and the common target is the fundamental causes of knowledge sharing needs, and reveals the inherent mechanisms of knowledge sharing in virtual teams is the knowledge appeal and knowledge assistance. On this basis, the concept of the effectiveness of knowledge sharing in virtual teams and the evaluation index system are brought forward. And the concept of the effectiveness of knowledge sharing in virtual teams is defined as the contribution to the common target of virtual teams which the members in virtual teams make through the knowledge sharing activities, and the evaluation index system is designed from both attitude and behavior. Secondly, the effectiveness factors of knowledge sharing in virtual teams are summarized according to the problems reflected from the questionnaire. Thefactors include the level of trust among members, the effectiveness of communication, team culture, team types, human resources management and other factors. Aiming at the factors, the responsive strategies are studied and proposed, including building a groupware suitable for virtual teams, setting up an Chief Knowledge officer (CKO) to coordinate the activities of knowledge sharing, strengthening the trust management in virtual teams, constructing the knowledge sharing-oriented culture, designing a performance incentive mechanism embodied knowledge sharing. Finally, Xi’an North Huashan Mechanical&electric Co., Itd is conducted an empirical study. The exploration which Huashan Company has done in knowledge sharing in virtual teams is analyzed by the factors to the knowledge sharing in virtual teams and the responsive strategies. And the improving ideas are put forward.更多还原