基于信任的虚拟企业治理问题研究

【作者】 吴东；

【导师】 张徽燕；

【作者基本信息】 电子科技大学 ， 企业管理， 2006， 硕士

【摘要】 新兴技术的发展给企业管理带来了空前的挑战。在企业组织形式和组织创新方面,新兴技术的不确定性、模糊性及生命周期的短暂性等特征,都要求企业的组织形式更加灵活、高效、松散。虚拟企业正是适应这种要求的新型组织形式。然而,虽然虚拟企业具有很多优点,但它也面临着很多的管理挑战。这些挑战归根结底都是成员企业之间的关系如何治理的问题。关于虚拟企业的治理问题,许多学者都做过研究。笔者在阅读了大量文献后认为,前人的研究轻视或忽略了一个重要问题,即虚拟企业成员之间的信任问题。大量研究都是建立在“成员企业间相互信任”的假设之上,但实际的情况并不如此,并且许多文献所提出的治理方法可操作性较差。因此,本文力图从信任的角度来讨论虚拟企业的治理问题。本文首先从治理功能的角度出发,对信任作为虚拟企业治理工具的理论可行性进行了论证,然后从信任源的角度,提出了基于信任的虚拟企业具体治理方法,包括:基于信任的虚拟企业伙伴选择机制、基于共识和共赢的虚拟企业利益/风险分配机制以及基于“共同治理”的虚拟企业文化构建机制。本文的第三至第五章分别对这三种机制进行了探讨。对于伙伴选择机制,笔者以前人的研究为基础,综合考虑信任因素,提炼和提出了新的指标体系,将层次分析法和模糊综合评价法结合起来,提出了更加科学合理的评审模型,并通过实证对指标体系和评审模型进行了验证;对于利益/风险分配机制,考虑到Nash协商模型的理论假设与虚拟企业的实际状况比较符合,笔者采用该模型作为虚拟企业利益/风险分配系数的计算模型,并通过实证对模型进行了验证;对于文化构建机制,笔者在总结传统企业文化体系和构建过程的基础上,结合虚拟企业的特点和实际情况,做了如下两方面的创新:其一,在企业文化体系方面,提出了有别于传统“四层”体系的基于“共同治理”的“三层弱化”体系。其二,在企业文化构建模式方面,提出了“快速推进”的构建模式,这与传统的“稳步推进”模式有较大区别。在本文的第六章,笔者将三种机制串联起来,分析了他们的关系和他们在虚拟企业发展的不同阶段所体现的作用,并对虚拟企业信任体系的构建过程进行了研究。在本文的第七章,笔者对全文进行了总结并提出了未来可能的研究方向。更多还原

【Abstract】 The development of emerging technology takes many unparalleled challenges to business administration. Because of it’s illegibility, uncertainty and impermanency,enterprises have to create new organization constructions which are more flexible, more effective, and more dissociative. Virtual Enterprise (VE) is just one of the new organization constructions. However, although VE have many advantages, it also faces to many management challenges. Generally speaking, these challenges could be attributed to that the relationship among members is very difficult to governance.Many scholars have made researches on the governance of VE. After reading the literatures, the author deems that, former researches ignored an impotent issue: the trust among members. Many researches based on the hypothesis that members were trusting to each other, but it is not true in practice, and many governance methods mentioned in these literatures were feasibility lacking. So, the author attempts to do some researches from the angle of trust.The thesis discusses the theoretic feasibility that trust works as a instrument of VE governance form the angle of governance function, and then put forwards governance methods from the angle of trust source, including the selection mechanism of participators base on trust, the benefit/risk allocation mechanism base on win—win relationship and the construction mechanism of enterprise culture base on“co-governance”. The thesis discusses these three mechanisms form chapter 3 to chapter 5. For selection mechanism of participators, the author put forwards new measure factors system base on former researches, designs new measure model by integrates AHP and FCE together, and tests the reliability of the model by demonstration. For benefit/risk allocation mechanism, the author adopts Nash negotiation model as the calculate instrument because it’s basic theoretic hypothesis is very similar with the practical condition of VE, and tests the reliability of the model by demonstration. For the construction mechanism of enterprise culture, the author makes tow innovations which base on the character and practical condition of VE: firstly, the author put更多还原