【作者】 刘欢；

【导师】 戴昌钧； 李勇；

【作者基本信息】 东华大学 ， 产业经济学， 2006， 硕士

【摘要】 管理大师彼得·德鲁克(Peter F Drucker)在20世纪50年代末提出“知识工作”与“知识员工”等概念,之后,在1993年其著作《后资本主义社会》(Post-Capitalist Society)当中表示,我们正进入一个知识社会,在这个社会中,基本的经济资源将不再是资本、自然资源、或是劳力,而是知识,知识员工将成为其中的主角。由于知识员工与传统的体力工作者相比具有许多本质不同的特征,因此基于知识员工的绩效管理思想和方法正在世界范围内被广泛研究和应用,也越来越多地被中国的学者和企业所重视,本文就是基于这一长期而复杂的研究任务所进行的一些研究。 本文首先引用了课题组的两大成果:一、知识工作的界定准则——工作过程的程序性和规范性;二、提出知识工作知识含量测定的一种方法。在此基础上,对知识员工绩效管理的困难进行分析,接着,本文从管理知识员工的角度,对如何建立关键绩效指标(KPI)体系进行初步探索,分析知识员工的KPI指标设定原则。 本文运用管理学的实证方法、比较方法,并通过实际案例的研究,具体介绍知识员工关键绩效指标(KPI)设定的过程,深入探讨知识员工绩效管理之路。更多还原

【Abstract】 At end of 1950s, Peter F.Drucker firstly mentioned the concept of "knowledge work" & "knowledge worker". Afterward , in his 《Post-Capitalist Society》 of 1993, he proposed that "now the society is a knowledge society .In knowledge society , the most important resource is not capital, natural resources and labor, but knowledge. Knowledge workers will become the key actors ". Because there are many differences between the knowledge workers and traditional labor workers, the ideas and methods of performance management for knowledge workers are widely investigated and applied in the whole world. More and more Chinese scholars and enterprises attach importance to the subject. This dissertation sets out some problems about this long-term and complicated study.First, this paper quotes two achievements of this seminar: 1 .One principles of definition on knowledge work—the procedure and standard of working process. 2. A method to measure knowledge amount of the position. Based on definition of knowledge work, this thesis analyses the difficulties of performance assessment on knowledge workers, then studies on how to establishment of KPI for knowledge workers, and focus on principles of KPI’s establishment.This dissertation uses the methods of empirical study, comparative analysis, and through one case, particularly introduces the process ofKPI’s establishment, deeply probes the road of performance management for knowledge workers.更多还原