【作者】 王慧；

【导师】 张丽萍；

【作者基本信息】 大连海事大学 ， 计算机应用技术， 2006， 硕士

【摘要】 近年来,随着科技不断发展及银行间竞争的日益激烈,ATM自动取款机得到了前所未有的发展,不仅给人们生活带来极大便利,也为银行提高了效益。但从整体情况来看,我国的ATM的使用情况还远远滞后于国外发达国家,其中一个重要因素是ATM存在的可用性问题。用户能否高效轻松地使用ATM在很大程度上影响着他们是否会愿意开始或继续使用ATM。 在分析国外ATM可用性研究现状的基础上,我们提出了采用基于模拟器的ATM可用性评估辅助工具的研究方法。我们首先尝试设计并实现了该工具,它能够方便快捷地进行ATM界面原型设计、可用性测试及原型改进,将可用性工程中原型设计和用户测试的方法紧密结合起来。可用性人员可以借助该工具分析、发现ATM设计中存在的可用性问题,并把评估结果快速反馈、应用到原型设计中。随后,我们对这一辅助工具进行了试验性应用的研究。我们利用辅助工具定制模拟三个ATM系统的用户界面流程并进行用户测试,通过工具的辅助分析功能并结合其他方法对三个ATM系统进行了可用性评估。研究结果表明该工具能够有效地帮助可用性人员发现可用性问题,在一定程度上帮助可用性评估人员提高评估效率,因此,该辅助工具有一定的实用性。 本文首先介绍了ATM普遍存在的可用性问题、ATM可用性领域的研究现状,分析了ATM用户界面可用性研究的主要方法,并提出了基于模拟器的ATM可用性辅助工具的研究方法。在此基础上,重点介绍了辅助工具的系统需求、设计实现以及试验性应用与分析。最后对研究工作进行了总结并对于今后的工作提出了建议。更多还原

【Abstract】 With the progress of technology and competition between banks, the ATMs have been developed rapidly in recent years and benefit both users and banks. However, the usage of ATM in China is not in an ideal condition compare with the developed countries. One of the most important reasons is the ATM usability problems. Whether or not people can use the ATMs efficiently and easily may affect them will start or continue to use ATMs.Based on the analysis of current ATM usability research achievement, the author tries to design and develop an ATM simulator based tool for usability evaluation. This tool provides a prototyping framework combined with a user testing platform for interactive development, it also can use the users’ interactive action data to help the engineer find usability problems of ATM. The author uses the tool to simulate three ATM systems user interface flows and conduct user testing on them, by dint of the tool and other methods the author then evaluate the three ATM systems usability. With trials of this tool, it is tested to be useful and can help the engineer to find some usability problems. It is practicable in some degree now.In this thesis, the author summarizes the ATM usability research firstly and then analyzes methods of ATM user interface usability evaluation. Learning from the advantages and disadvantages of those methods, the author introduces the design, development and application of ATM simulator based tool for usability study. In the end, the author summarizes work of the thesis and gives some advice to this tool in the future.更多还原