【作者】 王小林；

【导师】 何桢；

【作者基本信息】 天津大学 ， 工商管理， 2004， 硕士

【摘要】 本课题通过笔者近10年在管理体系咨询及认证工作方面的经历,结合ISO9001:2000标准有关条款要求,对企业在贯彻实施ISO9000标准过程中所存在的主要问题和难点进行总结和分析,并在质量管理体系策划方面提供可行的方法。期望通过相关案例的研究,帮助企业提高ISO9000质量管理体系的有效性、充分性和适应性。课题研究以中小规模企业策划、建立、运行和保持ISO9000质量管理体系的基本过程为线索,结合在咨询和认证过程中遇到的普遍问题,重点分析了企业在体系策划及运行中常见的失效或浪费(可操作性差、重复性劳动、质量成本的浪费),探讨上述问题所产生的现象、成因及后果,并提出可行的解决方案。论文主要分为四个部分:论文首先揭示了ISO9000标准“以顾客为中心”和“预防为主”的主导思想,并以二者为出发点,着重阐述了ISO9000标准基本的管理理念。第二部分阐述企业在贯标初始阶段如何选择咨询机构,强调咨询人员现场调研的必要性和意义;并讨论了几种不同内容和对象的培训的作用、意义和实施要点。第三部分首先分析了常见的、因策划失误所造成的后果,详细阐述了策划过程的步骤和要点,重点强调了以集中会议形式进行文件评审的方法。对标准建立文件化质量管理体系的具体要求和企业常见的理解误区展开进行了讨论。第四部分通过具体案例对质量管理体系的运行和保持提出了关注的要点,重点分析和讨论了与管理体系的自我发现和改进机制相关的条款要求。更多还原

【Abstract】 This thesis, based on author’s ten years consulting and auditing experience andrequirements of ISO9001:2000 standard, analyzes and summarizes the primary pointsand difficulties of ISO9000 implementation, and provides some feasible methods forquality management system planning and improvement. It is anticipated to improvethe effectiveness, sufficiency and adaptability of ISO9000 quality managementsystem with studying a few cases.We analyze the common waste and invalidation of ISO9000 quality managementsystem implementation, which is planned, created, functioned and maintained inmedium-sized and small-sized companies, and bring forward some feasible solutions.Four parts are contained in this article:I. Illustrate the principal idea of ISO9000, that is Custom Focus and Preventive, andmanagement idea of ISO9000 quality management system.II. Includes the criterion to choose a consulting institution at the first stage whenbegin to implement an ISO9000 system;the importance for consultants to make anevaluation on site before consultation;as well as the function, target and methodof train for different level people.III. Analyze the common results due to unsuccessful planning action and discuss thedetailed step and main point to quality system planning, especially emphasizing ondocument review by means of centralized meeting.IV. Bring forward the essential of quality management system implementation andmaintenance by illustrating some cases, especially analyzing and discussing onclauses of self-monitoring and self-improvement.更多还原