【作者】 杨琼；

【导师】 何贵兵；

【作者基本信息】 浙江大学 ， 应用心理学， 2006， 硕士

【摘要】 随着市场环境的不断变化与竞争的日益激烈,越来越多的企业和组织开始使用团队作为其工作单元,如何提高团队的绩效便成为人们关心的话题。在管理学、组织行为学和心理学领域,团队绩效的研究早已成为主要热点之一。在对团队绩效的众多研究中,部分学者尝试从认知的角度重新审视团队过程。其中,Cannon等人在前人研究的基础上提出了“共享心理模型”的概念,希望通过这一概念来解释、预测和促进团队绩效。虽然关于共享心理模型研究者们进行了一定的探讨,但这些研究主要停留在静态层面的考察上,而对共享心理模型在变化过程中与团队绩效的关系研究却很少。本文旨在以纵向的视角探讨在专长分布式团队的决策过程中,团队共享心理模型与团队决策绩效的关系,以期从新的角度反映共享心理模型在团队决策中的作用。 本研究采用三轮投资决策任务,通过情境模拟实验研究发现,在专长分布式团队的决策中:1)随着团队决策的进行,不同类型的共享心理模型(任务模型、成员模型和过程模型)的各项指标均呈现上升趋势;2)共享心理模型与团队决策绩效的关系是复杂的。不同类型的共享心理模型对团队绩效的影响是不同的;3)共享心理模型与团队决策绩效的关系是变化的。基于以上的研究结果,本文提出了共享心理模型与决策绩效多层面动态关系的理论观点。更多还原

【Abstract】 Because of the ever more intense competition in the market place, increasing number of organizations start to adopt team as their working unit. Accordingly, how to improve the performance of working teams became the issue of popular concern. In the field of management, organizational behavior and psychology, team performance has for long been a focus issue. Recently, some researchers attempted to re-exam the mechanism of team process in a cognitive perspective. Among these researchers, Camion developed the concept of "shared mental model"(SMM), trying to explain, to predict and to improve team performance with it. Despite of several researches on SMM, few are focused on the evolvement process of it and the dynamical relationship between SMM and team performance. In this paper, we attempt to analyze the relationship between SMM and team performance in a longitudinal perspective.We used a top management simulation game as the experimental task, and the results indicated that: 1) The indicators of different kinds of SMM (task model, team member model and process model) displayed upward trends in the decision making process; 2) The relationship between the SMM and team performance is complicated; 3) The relationship between SMM and team performance is changing through the decision process. Based on the results, we propose a multilevel dynamical relationship between SMM and decision performance.更多还原