【作者】 应迎春；

【导师】 王益宝；

【作者基本信息】 浙江工业大学 ， 管理科学与工程， 2006， 硕士

【摘要】 民营经济的快速崛起与发展是中国改革开放的重大成果,在中国经济的发展中占据着举足轻重的地位。但是,在民营经济持续高速发展的同时也存在着不少的问题,特别突出的是人才危机。随着企业的重组、兼并、裁员等,以及人们思想观念的转变,员工对企业缺乏归属感、认同感,导致了人才频繁跳槽,工作缺乏主动,责任心差,出卖企业利益等等,员工忠诚敬业的态度急剧下降。因此,如何提高员工的忠诚度,提高员工的工作绩效,已成为民营企业不可回避、急需解决的重大问题之一。本文通过访谈、案例研究及问卷调查等方法,研究和分析了影响民营企业员工忠诚度的因素,并且探讨了员工忠诚度与其工作绩效之间的关系。 本文首先通过大量的文献查阅,研究和分析了国内外关于员工忠诚度问题及工作绩效的研究情况,并对其进行总结。其次,通过对个别企业员工的访谈及相关企业的案例研究,初步得出民营企业员工忠诚度的影响因素,并在结合前人的研究结果的基础上,提出本研究的理论构思及假设。本研究围绕着员工忠诚度的影响因素以及忠诚度与工作绩效之间的关系,进行了深入的分析。对浙江省各地30多家民营企业的200位被试者进行了以问卷调查为主的调研分析。 研究表明,员工的背景特征变量(除性别)对员工忠诚度的三个方更多还原

【Abstract】 The rapid emergence and development of private economy is the great achievement of Chinese reform and opening. Private economy occupies very important status in the development of Chinese economy. However, there are many problems in private economy, especially people crisis. With reorganization, annexation, reduction of the employee, etc., and the transition of people’ s conception, lacking the sense of ownership and identification with enterprises, all these cause job-hopping frequently, lacking of initiative at work and the responsibility, betraying enterprise’s interests, etc.. Employee loyalty is falling sharply. Therefore, how to raise employee loyalty and improve the staffs job performance, has already become one of the most important issues that the private enterprises can’t avoid. In this paper, we mainly uses interview, case study and questionnaire investigation, and studies the factors influencing employee loyalty of private enterprise, and also probes into the relationship between employee loyalty and job performance.Firstly, this paper studies and analyses the research situation about employee loyalty and job performance both at home and abroad through a large number of documents. Secondly, based on interview and case study, we know a few factors that influence employee loyalty, and propose the theory conceiving and hypothesis combining with study results previously. This study investigates 200 employees from more than 30 private enterprises in Zhejiang, and analyses the effect factors of employee loyalty and the relationship between loyalty and job performance deeply.The results indicate, the staffs background characteristic variables (except gender) influence three aspects of employee loyalty in different degree; system of the remuneration, the factor of leader, work, enterprise situation, participation, promotion and development, communication, relationship all have remarkable positive correlation with emotional loyalty, normative loyalty and continuance loyalty separately; communication, the factor of leader, system of the remuneration, work can play a role in predicting the staffs emotional loyalty; participation, the factor of leader, communication, work are the important factors that influence employee’ normative loyalty directly; participation, the remuneration system, communication are the important factors influencing continuance loyalty directly; emotional loyalty, normative loyal and continuance loyalty have remarkable positive correlation with staffs job performance; normative loyalty and emotional loyal are important factors influencing taskperformance directly, and they can predict the staffs task performance; emotional loyalty can predict the staffs adaptability performance; emotional loyalty and normative loyalty can predict conexuac performance. This research not only enriches the theory of organizational commitment and job performance, but also provides reference for private enterprises to take effective measures to keep excellent employees and how to raise loyalty and improve job performance.更多还原