【作者】 夏敏燕；

【导师】 江建民；

【作者基本信息】 江南大学 ， 设计艺术学， 2005， 硕士

【摘要】 “以人为本”的设计观念使设计师开始更多地关注产品的使用者——人的一面,设计出更人性化的产品成为设计师长久不变的目标,然而设计师又如何能真正理解用户?同时,设计过程越来越复杂,设计范围也越来越庞杂。在狂风暴雨般繁多的技术参考材料中,很容易就忽略了最终用户。 剧本导引法是一种用户中心化的设计手法,可以涵盖各种问题,在大量资源中整合相关观点,是视觉对话的运用,是一种表述不确定性的艺术态工具。本课题中就是运用剧本导引法来开发面向SOHO族为主要用户群的多功能一体机,体现剧本导引法能更有效地组织信息,展示信息,激发产品创新,是一种用户中心化设计方法,并试图提出剧本导引法之我见。 本论文中首先引入剧本导引法,对剧本导引法做一简单介绍,接着以剧本导引法为媒,对多功能一体机的使用主角、使用环境、使用情景做全面探讨,包括主角SOHO族的个性特点、使用方式、办公特点、办公环境。同时,为避免偏见剧本的出现,研究者不仅收集大量文献资料,并做个人访谈,以了解用户感受。在充分了解用户故事后,建立“演员表”与“活动地图”,架构问题剧本,站在用户角度寻求多功能一体机之创新点,从中建立方案剧本,引出设计方案,并提出评估设计方案的操作剧本的预想。经过运用该设计法后,提出对剧本导引法的使用后感和一些个人见解。 本论文主要是通过印证剧本导引法之效用,希望能开启其他的新的研究产品设计方法的领域,抛砖引玉地激发人们从多个视角来探究更为贴近人的产品的设计方式。更多还原

【Abstract】 The design idea of "user-centered" makes the designer begin paying more attention to the products user —the side of people, and to design more humanized product has been become the long goal of the designer, but how can the designer really understand the user? Meanwhile, the design process is more and more complicated and the design range is more and more enormous. Facing the diverse information, it is very apt to neglect the end user.Scenario-oriented Design is a kind of user-centered design method, it can contain various kinds of questions, combine relevant view among ample resources, and it’s an application of the vision dialog, an artistic tool to formulate uncertainty. This paper is using Scenario-oriented Design to develop All-in-One for SOHO, and during the course to reflect the method can organize and exhibit information more effectively, inspire products innovation, to ensure it does be a kind of user-centered design method, and attempt to put forward the researcher’s opinion about Scenario-oriented Design.In this thesis it at first introduce Scenario-oriented Design and do a simple introduction of the method, then with the matchmakers of the method, do an all-round way discuss of the use actor, the use environment and the use scene for All-in-One. Meanwhile, in order to avoid the appearance of the prejudice scenario, the researcher not only probes into a large amount of documents and materials, but also do personal interview in order to understand user experience. After fully understanding user’s story, set up " cast " and " use case map ", build up the problem scenario, stand from the user point to seek All-in-One innovation point, set up concept scenario, draw the design project and propose an anticipation of an operation scenario to assess the project. After using the Scenario-oriented Design method, propose the sense and some personal opinions about the method.Through confirming the scenario utility, hope to open other new research field about product design method, inspire the designer to explore design method more close to user mind from different perspectives.更多还原