【作者】 米玉民；

【导师】 赵顺龙；

【作者基本信息】 南京工业大学 ， 企业管理， 2005， 硕士

【摘要】 随着世界经济一体化发展的进程的不断加快,质量作为竞争的主要因素之一,在日趋一体化的市场中显得越来越重要。质量管理也从传统的单一企业观念,转变为全球供应链观念。本文试图探讨供应链中企业质量管理的宏观模式和微观模式。 伴随着信息技术的高速发展,企业与企业之间的竞争日趋激烈,竞争手段日趋复杂。电子商务诞生不长,但是发展迅速,已经受到世界政府和各业务领域以及厂商企业的广泛重视和积极参与,并正以越来越快的速度显著地改变着人们长期以来习以为常的各种传统贸易活动的内容和形式。供应链管理的协调运行建立在各个节点企业高质量的信息传递与共享上,因此,信息共享是实现供应链高效管理的基础,有效的供应链管理离不开信息技术系统提供可靠的支持。 要成功地实施供应链管理,使供应链管理真正成为有竞争力的武器,就要抛弃传统的管理思想,把企业内部以及节点企业之间的各种业务看作一个整体功能过程,形成集成化供应链管理(Integrated Supply Chain Management)体系。通过信息、制造和现代管理技术,将企业生产经营过程中有关的人、技术、经营管理三要素有机地整合。通过对生产经营过程的物料流、管理过程的信息流和决策过程的决策流进行有效地控制和协调,将企业内部的供应链与企业外部的供应链有机地集成起来进行管理,达到全局动态最优目标,以适应在新的竞争环境下市场对生产和管理过程提出的高质量、高柔性和低成本的要求。 本文主要分析供应链中质量管理的重要性,基于供应链企业质量管理战略和战略实施。分析了传统质量管理方法和体系的适用性和局限性。为了满足供应链对质量管理提出的新要求,弥补传统质量管理方法和系统的不足,提出了供应链中企业质量管理的宏观模式和微观模式以及相应的关键要素。供应链中企业质量管理的宏观模式包括全面质量关系、供应商关系、顾客关系和全面质量管理四个要素;微观模型包括质量功能展开、质量信息技术、供应商选择、供应商开发、供应商参与、顾客识别、顾客参与、顾客服务、全面质量管理的管理体系和技术体系等十个要素。 研究的目的在于通过分析,提出充分发挥供应链中企业质量管理的作用,以提升供应链各节点企业的竞争力,进而提升整个供应链的竞争力,使企业在竞争更多还原

【Abstract】 Quality, as the critical competitive factor, is becoming more and more important in the global integration market. The focus of quality-based paradigm has shifted from the traditional company-centered setting to complete supply chain systems. This study identifies the macro-model and micro-model on enterprises’ quality management in supply chain.Following the high-speed development of the information technology, the competition between enterprises is becoming fiercer and competitive methods are more complicated. Although it is not long since Electronic Commerce came into birth, EC has developed quickly and already received governments and business enterprise’s extensive attention and participation, which quickly and remarkably changes various kinds of traditional trade content and form of activities that people had accustomed to for a long time.. SCM coordination is on the base of high-quality information transmission and sharing among each node enterprise on the chain. Therefore, the share of information is the foundation of fulfilling the high-efficient SCM ,the valid supply chain management needs the support of information technology system.In order to successfully practice the SCM and to make the SCM a real competitive weapon, we should abandon traditional management ideology and take the operations of enterprises1 inner parts or node enterprises as a whole function process, which is the system of Integrated Supply chain management (ISCM). With the modern technology of information, production and administration, enterprises can organically integrate the three key elements of business: humanity, technology, and management, and make them cooperate better. Through the efficient control and coordination of the materiel in production, the information in management and the decision in the decision-making procedure, enterprises can manage the both internal and external supply chains and reach the overall dynamic optimum target. Only in this way could enterprises meet the demand of the more competitive market, which requires participants to build up a more flexible production and management processwith higher quality but lower cost.This study analyzes the importance of the quality management in supply chain; then it identifies the new issues that supply chain requests the quality management from strategic and tactical levels; next, it analyzes the advantage and disadvantage of the traditional quality management method and system, still from strategic and tactical levels; Finally, in order to meet the new issues that supply chain requests quality management and make up the disadvantages of the traditional quality management method and system, it identifies the macro-model of supply chain quality management and the critical strategic factors, the micro-model of supply chain quality management and the key tactical factors. The macro-model of supply chain quality management includes four strategic factors: total quality relationship, supplier partnership, customer partnership and total quality management; the micro-model includes ten tactical factors: quality function development, quality information technique, supplier selection, supplier development, supplier involvement, customer recognition, customer involvement, customer service and the managerial system and technical system of total quality management.The objective of this study is to completely develop the advantages of quality management in supply chain, to improve the competency of every company in the supply and further the competency of the whole supply chain, and win the competitive advantages.更多还原