【作者】 邓之宏；

【导师】 邵兵家；

【作者基本信息】 重庆大学 ， 产业经济学， 2005， 硕士

【摘要】 电子商务的发展和应用正引发一场重大的变革,改变了企业的经营方式,推动着全球战略资源和竞争优势的重新分配。竞争从企业之间转移到供应链或企业联盟之间。为了获得竞争优势,企业会更加重视分工合作。在电子商务环境下,跨组织业务流程成为组织生存和发展的基础。本文在分析和总结国内外研究现状和成果基础上,重点探讨了电子商务环境下跨组织业务流程的设计和方案评价问题,取得了一些有益的成果。本文从交易成本经济学、资源依赖理论、战略选择等六大学术领域探讨了组织间关系的形成动因,构建了跨组织业务流程起源的整合框架,为企业参与组织间关系和构建跨组织流程提供决策参考。并进一步研究了电子商务对业务流程的影响机理,建立了电子商务应用层次和BPR 类型之间的关系模型,明确了跨组织流程重组在电子商务应用中的重要地位,为跨组织流程设计和评价奠定了基础。鉴于电子商务环境下流程协调的复杂性和顾客的重要地位,本文将协调理论和顾客导向理念融入了跨组织流程设计中。本文系统分析了跨组织依赖关系,建立了相应的数学模型,在吸收协调理论的研究成果基础上,对传统的协调理论进行了理论拓展,以角色为中心来分析和设计跨组织业务流程,根据组织协调框架以任务和资源为协调元素,提出了一个基于协调理论的跨组织业务流程分析和设计方法,并结合案例进行了展示;本文进一步将顾客导向这一理念融入到跨组织业务流程设计中,深入研究了顾客的购买标准、企业决策因素和企业流程三者之间的关联关系,提出了5 项衡量流程绩效的负面过程性指标和14 项流程改进原则,构建了一个具体的、可操作性的跨组织业务流程改进程序,并对应用协调理论改进后的案例结果进行了优化,作为对协调理论单纯考虑流程因素的补充。最后,本文以活动绩效法构建了跨组织流程的绩效评价指标体系,为了实现对单个指标的评价,提出了采用基于高级Petri 网的跨组织业务流程仿真分析法,建立了适应电子商务环境下跨组织流程特征的流程模型(PNPM)。分析了将DEA法用于跨组织业务流程设计方案综合评价的实施方法,解决了跨组织业务流程多个设计方案的择优问题。更多还原

【Abstract】 The development and application of E-Commerce has been taking great changes, which has changed the modes of business operation of enterprises, and been promoting the redistribution of the global strategic resources and competition advantages. The competition is shifting from between enterprises to among supply chains or coalitions of companies.To obtain competition advantage, enterprises will pay more attention to division of labor and coordination of work. Under the environment of E-Commerce, interorganizational business processes become the foundation of organizations’ survival and development. This paper is on the basis of analyzing and summarizing the current situation of domestic and international researches and achievements, subsequently investigates the interorganizational business process redesign and evaluation in E-Commerce, and gains some helpful outcomes. This paper has explained interorganizational relationships formation motivations from six domains i.e. transaction costs economics, resource dependency, strategic choice, et al, then upbuilt the integration framework of interorganizational business processes’ origin, which can offer decision supports for enterprises participating in interorganizational relationships and constructuring interorganizational business processes. This paper has farther described the mechanism that E-Commerce influences business processes. proposed the relation model between the application levels of E-Commerce and BPR types, has pointed out the important position that interorganizational business process reengineering in E-Commerce application,which can provide the foundation for the interorganizational business process redesign. Seeing that complexity of the process coordination and the customer’s important status in E-Commerce environment, coordination theory and customer-oriented idea is absorbed in the interorganizational business process redesign. This paper has analysed comprehensively the interorganizational interdependencies, has set up corresponding mathematics models. Based on the research results of coordination theory, this paper has expanded traditional coordination theory, has adopted role-focused method to analyze and design interorganizational business processes, has chosen coordination elements with task and resource according to the organization coordination framework, has proposed a coordination theory approach to interorganizational business process analysis and redesign and finally given an application case. Furthermore, this paper has put the customer-oriented idea into interorganizational business process redesign, further investigated the relationships among the customer’s purchasing standards, enterprise’s decision factors and enterprise’s business processes, has put forward five negative course indexes of process performance and fourteen process inproving principles, also has put forward concrete and easy to operate interorganizational business process improvement procedure, and optimized the outcome of the case after applying coordination theory, as supplement of the coordination theory approach to interorganizational business process redesign. Finally, based on the method of performance of activity, this paper has built the performance evaluation index system for interorganizational business process. In order to realize individual index evaluation, this paper has put forward a simulation method based on advanced Petri net, have set up the process model (PNPM) which is suitable for interorganizational business process characteristics in E-Commerce. In order to solve the problem of selecting the superior from multiple design plans, this paper has analyzed how to use DEA method for the comprehensive evaluation of interorganizational business process design plans.更多还原